Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $25.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the hospitality industry. The company is a dominant player in major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu. In addition to its strong U.S. presence, Highgate has an expanding footprint in key European markets including London, Paris, Barcelona, Vienna, and Prague. With a portfolio of global properties representing an aggregate asset value exceeding $10 billion and generating over $2 billion in cumulative revenues, Highgate leverages expert guidance through all phases of the hospitality property cycle, from... Show More
Job Requirements
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication skills with all employees and guests
- Ability to listen, understand, and clarify concerns raised by employees and guests
- Ability to multitask and prioritize departmental functions
- Approach all encounters in an attentive, friendly, courteous, and service-oriented manner
- Attend all hotel required meetings and trainings
- Participate in Manager on Duty coverage and Lobby Ambassador Program
- Maintain regular attendance per hotel scheduling needs
- Maintain high standards of personal appearance and grooming including wearing nametags
- Comply with hotel standards and regulations to encourage safety and efficiency
- Identify problem areas and assist in implementing solutions
- Effectively handle problems by anticipating and solving them
- Ability to understand and evaluate complex information from various sources
- Maintain confidentiality of information
- Perform other duties as requested by management
- Physical ability to work long hours
- Ability to exert up to 100 pounds of force occasionally
- Ability to travel as needed
- Valid driver’s license required
Job Qualifications
- At least 6 years of progressive hotel management experience preferably in a related position
- Extensive operational experience at Department Head or Director level
- Proficient in Windows and company-approved spreadsheets and word processing software
- Knowledge of Food and Beverage preparation techniques
- Knowledge of health department rules and regulations
- Knowledge of liquor laws and regulations
Job Duties
- Conduct daily stand-up meetings with all departments to review hotel activities
- Ensure daily stand-ups are held in all departments
- Tour operating departments daily and make adjustments with department heads
- Oversee Front Office and Housekeeping operations including staffing, cleanliness, and guest requests
- Manage Security, building safety, policies, and training compliance
- Conduct weekly staff meetings and training sessions
- Ensure timely completion of financial reviews and corporate programs
- Participate in preparing Executive Summary and other reports
- Hold monthly financial reviews with department managers
- Ensure quarterly Big 4 Inventory completion
- Maintain PCI compliance
- Monitor budgeted productivity levels and accounting procedures
- Train department staff on LRA standards
- Manage Capital and Renovation projects from planning to completion
- Develop managers through competency and corporate training programs
- Adhere to corporate policies and train new managers
- Implement operational SOPs and report progress
- Oversee budget processes
- Facilitate departmental service standards training
- Foster a positive, team-oriented environment
- Lead AOS planning and action execution
- Regularly inspect rooms
- Manage GuestVoice guest complaint responses
- Ensure daily invoice processing
- Submit monthly financial documents timely
- Monitor timekeeping procedures
- Supervise cleanliness and maintenance programs
- Ensure employee attentiveness and courtesy
- Conduct management interviews and hiring per SOPs
- Interview candidates for management positions
- Perform performance appraisals
- Coach and discipline management personnel
- Collaborate with HR on associate programs and issues
- Perform other duties as assigned
- Ensure equitable employee treatment
- Support sales efforts by meeting clients
- Greet guests during peak times
- Conduct weekly credit meetings
- Participate in REVMAX meetings
- Ensure scheduled meetings occur
- Train and develop F&B personnel
- Prepare and monitor F&B budget
- Monitor industry trends for competitive operations
- Communicate F&B issues to Executive Committee
- Keep supervisor informed of issues
- Coordinate F&B Loss Prevention
- Submit reports
- Conduct department meetings
- Monitor service and product quality
- Assist in menu planning and purchasing
- Oversee employee cafeteria
- Ensure legal compliance in F&B
- Ensure departmental SOP compliance
- Train department heads on SOPs and tasks
- Attend/conduct trainings
- Interview front-of-house F&B candidates
- Conduct convention meetings
- Ensure guest satisfaction consistently
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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