Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $24.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Highgate is a leading real estate investment and hospitality management company with an impressive portfolio of over 400 hotels across North America, Europe, the Caribbean, and Latin America. Managing assets exceeding $15 billion, Highgate is renowned for its extensive experience and innovative approach in the hospitality industry, spanning over 30 years. The company expertly navigates every phase of the property lifecycle, offering expert guidance from the initial planning and development stages through recapitalization and eventual disposition. Highgate’s success is driven by its ability to develop a wide-ranging portfolio that includes bespoke lifestyle hotel brands, legacy brands, as well as independent... Show More
Job Requirements
- At least 5-6 years progressive experience in a hotel
- Bachelor’s Degree preferred
- Long hours sometimes required
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication with employees and guests
- Ability to listen understand and clarify concerns
- Ability to multitask and prioritize departmental functions
- Approach guests and employees in a courteous and service oriented manner
- Attend all required meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain regular attendance per hotel standards
- High standards of personal appearance and grooming including wearing nametags
- Comply with hotel standards to ensure safe and efficient operations
- Maximize productivity efforts and assist in problem solving
- Effective in handling problems including anticipating and identifying issues
- Ability to understand and evaluate complex information
- Maintain confidentiality of information
- Ability to perform light work up to 20 pounds occasionally
- Perform other duties as requested by management
Job Qualifications
- Bachelor’s Degree preferred
- Minimum 5-6 years of progressive hotel management experience
- Strong leadership and team development skills
- Excellent communication and interpersonal abilities
- Proven ability to manage financial and operational aspects of a hotel
- Experience in sales and guest relations
- Knowledge of hotel policies and procedures
- Ability to conduct training and staff development
- Skilled in budget management and financial forecasting
- Ability to manage multiple priorities effectively
- Commitment to guest satisfaction and team-oriented environment
Job Duties
- Play a pivotal role in hotel sales efforts including calling on top ten accounts meeting clients hosting luncheons and receptions and meeting with on-site contacts daily weekly and monthly
- Tour operating departments daily making adjustments via department heads
- Conduct weekly staff meetings including training sessions and review of sales and operations efforts
- Meet all financial review dates and complete corporate directed programs timely
- Hold monthly financial reviews with department managers M.I.D.s and supervisors
- Ensure department heads maintain budgeted productivity levels and follow accounting procedures
- Develop managers for future advancement through training programs
- Participate in required M.O.D. coverage as scheduled
- Maintain contact with and monitor development of management trainees
- Adhere to all Highgate Hotel policies and train new managers for compliance
- Oversee and assist in the Highgate Hotel budget process
- Ensure training in service standards in all departments
- Create a positive team environment focusing on guest satisfaction through employee development
- Inspect rooms weekly with Housekeeping Manager and Property Engineer
- Ensure daily processing of invoices using A/P process
- Ensure timely submission of financial documents to Corporate Office
- Ensure cleanliness and maintenance of property via inspections and preventive maintenance
- Ensure employees interact attentively and courteously with guests and colleagues
- Forecast monthly financial position and analyze data to reforecast
- Conduct management interviews and follow hiring procedures
- Interview final candidates for vacant management positions
- Perform Executive Committee member appraisals and ensure compliance in staff appraisals
- Motivate counsel and discipline management personnel according to S.O.P.s
- Perform other duties requested by Vice President or Regional Director
- Ensure fair and equitable treatment of employees
- Meet clients on property to support sales efforts
- Be present in public areas during peak times greeting guests
- Ensure hotel safe procedures and audits are followed
- Conduct monthly credit meetings and manage credit policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: