Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
competitive pay
Generous vacation package
Paid holidays
Health Insurance
Dental Insurance
Retirement Plan
Employee assistance program
Job Description
Choice Hotels International, Inc. (NYSE: CHH) is a prominent global lodging franchisor known for its extensive range of hotel brands that cater to diverse traveler needs. With a footprint that spans over 7,400 hotels and more than 625,000 rooms across 45 countries and territories, Choice Hotels stands as one of the world's largest and most versatile hotel franchisors. Their diverse portfolio includes 22 distinctive brands, ranging from full-service upscale properties to midscale, extended stay, and economy hotels. This broad spectrum allows Choice Hotels to effectively meet and exceed the expectations of travelers on multiple occasions and across different market segments... Show More
Job Requirements
- Minimum of five years work experience in hotel management
- Bachelor’s degree preferred
- Experience managing to brand standards
- Proven leadership skills
- Able to resolve conflicts with guests, supervisors and employees
- Able to collaborate effectively with hotel staff
- Knowledge of hotel operations such as business plans, budget forecasting, quality assurance, hospitality law and long-range planning
- Must work well in stressful, high pressure situations
- Able to create a diverse and supportive work environment
- Willing to work a flexible schedule including weekends and holidays
- Adheres to hotel policies and procedures
Job Qualifications
- Bachelor’s degree preferred
- Minimum of five years experience in hotel management
- Proven leadership skills
- Experience managing to brand standards
- Results-oriented mindset
- Effective conflict resolution skills
- Knowledge of hotel operations including business plans and budget forecasting
- Ability to work under high pressure
- Strong teamwork and collaboration abilities
- Skilled in recruitment and employee development
- Excellent communication and coaching skills
- Understanding of hospitality law and quality assurance
- Flexible availability including weekends and holidays
Job Duties
- Participates in development and implementation of business strategies
- Develops and implements hotel operations strategies
- Monitors operational status and adjusts strategies
- Develops annual budget with Executive Committee
- Participates in marketing, sales and yield management plans
- Ensures hotel operations meet Radisson brand standards
- Maximizes profitability and revenue through operational oversight
- Develops and enforces operating procedures supporting employee service and teamwork
- Analyzes business results and takes corrective actions
- Sets department objectives and supervises department managers
- Controls costs through budgeting, scheduling and payroll management
- Develops strategies to support employee engagement
- Leads recruitment and human resource development
- Directs employee performance management and coaching
- Drives employee engagement through action plans
- Ensures 100 percent guest satisfaction through service excellence
- Communicates and reinforces customer service vision
- Creates a supportive work environment encouraging teamwork
- Ensures compliance with Guest Satisfaction Guarantee requirements
- Develops customer feedback mechanisms and implements solutions
- Provides training and resources to employees for service delivery
- Performs other duties to maintain hospitality standards and guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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