Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $55,000.00 - $65,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Phoenix Biltmore Hampton Inn is part of MCR, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR boasts a substantial $5.0 billion portfolio comprising 148 premium-branded hotels with over 22,000 guestrooms across 37 states and 106 cities. This expansive network operates under multiple renowned brands including 9 Marriott brands, 8 Hilton brands, and numerous independent hotels, emphasizing both scale and quality. MCR's headquarters are strategically placed in major cities such as New York City, Dallas, Chicago, and Richmond, Virginia. The company is widely recognized for its innovation and excellence in the hospitality industry, having earned honors such... Show More
Job Requirements
- Must be 18 years of age or older
- Bachelor’s or Associate’s Degree preferred
- Previous supervisory experience preferred
- Progressive hospitality or service industry experience preferred
- Ability to work varied schedules including nights, weekends, and holidays
- Valid driver’s license required
- Must meet legal age requirements to serve alcoholic beverages where applicable
- Proficient in Windows OS and company software
- Strong communication and conflict resolution skills
- Positive attitude and willingness to learn
- Ability to handle pressure and maintain composure
- Attention to detail and ability to meet deadlines
- Effective decision-making skills
- Ability to follow guidelines and procedures
Job Qualifications
- Must have a positive can-do attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to evaluate and select among alternative actions quickly and accurately
- Ability to work well in stressful, high-pressure situations while maintaining composure
- Effective listening and conflict resolution skills
- Ability to work with financial information and basic arithmetic
- Attention to detail and meeting deadlines
- Proficiency in Windows OS, approved spreadsheets and word processing
- Ability to clearly convey information and ideas
- Leads team members to always provide friendly guest service with a smile
- Meets legal age requirements to serve alcoholic beverages at select properties
- Valid driver's license required
- Basic market knowledge
- Must be 18 years or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Bachelor's or Associate's Degree preferred
- Previous supervisory experience preferred
- Progressive experience in hospitality, hotel, restaurant, or service industry preferred
Job Duties
- Greet guests happily upon arrival and during their stay with a smile
- Use guests' names when possible to make them feel welcomed
- Work collaboratively with team members to achieve great guest satisfaction scores
- Handle challenging guest situations with urgency and hospitality
- Maintain strong knowledge of hotel facilities and amenities
- Support groups and events at the hotel
- Answer incoming calls with friendly service and proper phone etiquette
- Ensure all workspaces are clean, organized, and safe
- Participate in cleaning guest rooms and public spaces as needed
- Greet guests with a smile while cleaning
- Complete all operational checklists accurately and on schedule
- Prepare and submit shift handover reports timely
- Wear a clean, approved uniform with nametag and smile at all times
- Communicate clearly, honestly, and professionally with team members
- Exhibit a can-do attitude and willingness to stretch beyond the traditional role
- Conduct daily walks including guest rooms and public spaces for inspection
- Provide one-on-one training for new team members
- Supervise guest service team members to ensure friendly service
- Oversee peak period check-in/check-out and meal period supervision
- Foster a culture of happy team members and guests
- Verify daily room inspections adhere to cleanliness standards
- Assist with inventory counts as required
- Support onboarding of new hires
- Review time clock punches for team members daily
- Complete daily summary and night audit processes
- Manage purchase orders and invoices through approved systems and vendors
- Ensure adherence to brand Quality Assurance standards
- Certify fire and life safety inspections are current
- Escalate service or delivery failures appropriately
- Confirm preventative maintenance tasks are completed
- Monitor adherence to established work schedules
- Cover open department head positions as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter