Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
performance bonuses
Job Description
Highgate Hotels is a prominent real estate investment and hospitality management company with a portfolio exceeding $15 billion in assets under management. Renowned for its position as an innovator in the hospitality industry for over 30 years, Highgate oversees a diverse global collection of more than 400 hotels across North America, Europe, the Caribbean, and Latin America. This expansive footprint includes various bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts that emphasize contemporary programming and digital sophistication. Highgate's expert guidance encompasses all stages of the property lifecycle, from planning and development to recapitalization and disposition. The company... Show More
Job Requirements
- Bachelor’s degree preferred
- At least 5-6 years progressive experience in a hotel
- Ability to work long hours
- Exhibit warm and friendly demeanor
- Effective verbal and written communication skills
- Ability to listen and clarify concerns
- Ability to multitask and prioritize
- Attend all required meetings and training
- Participate in management coverage
- Maintain regular attendance
- Maintain high personal appearance standards
- Comply with company safety and operational standards
- Recognize and solve problems
- Maintain confidentiality
- Ability to perform light physical work
- Perform additional duties as requested by management
Job Qualifications
- At least 5-6 years progressive experience in a hotel
- Bachelor’s degree preferred
- Ability to work long hours when required
- Maintain a warm and friendly demeanor consistently
- Effective verbal and written communication skills with all staff and guests
- Skilled at listening, understanding, and clarifying concerns
- Ability to multitask and prioritize departmental functions
- Consistently approach encounters with attentiveness and courtesy
- Attend all required meetings and training sessions
- Participate in management on duty coverage as required
- Maintain regular attendance consistent with scheduling needs
- Uphold high standards of personal appearance and grooming including wearing nametags
- Comply with company standards for safe and efficient operations
- Focus on productivity and problem-solving
- Competent in handling complex information to meet objectives
- Ability to maintain confidentiality
- Capable of light physical work involving lifting up to 20 pounds occasionally
Job Duties
- Play a pivotal role in hotel sales efforts including calling on top accounts, meeting clients, hosting luncheons and receptions, and liaising with on-site contacts daily
- Tour operating departments daily and make necessary adjustments via department heads
- Conduct weekly staff meetings including training sessions and sales and operations reviews
- Meet all financial review dates and corporate programs timely
- Hold monthly financial reviews with department managers and supervisors
- Ensure department heads maintain budgeted productivity and standard accounting procedures
- Develop managers through competency training and corporate programs
- Participate in required management on duty coverage
- Monitor development of management trainees
- Adhere to all Highgate policies and train new managers for compliance
- Oversee and assist in the hotel budget process
- Ensure service standards training occurs in all departments
- Assist in creating a guest-focused team environment
- Conduct regular room inspections with Housekeeping Manager and Property Engineer
- Ensure daily processing of invoices using accounts payable process
- Submit monthly financial documents to Corporate Office per accounting calendar
- Ensure property cleanliness and maintenance via inspections and preventive maintenance
- Foster attentive, friendly, courteous, and efficient employee interactions
- Forecast monthly hotel financial position with detailed analysis
- Conduct management interviews and follow hiring procedures
- Interview all final candidates before offers
- Perform performance appraisals of Executive Committee members
- Motivate, coach, counsel, and discipline management staff
- Perform other duties as requested by Vice President or Regional Director
- Ensure fair treatment of employees
- Meet and assist clients on property
- Be present in public areas during peak times to greet guests
- Manage hotel safe procedures and audits
- Lead monthly credit meetings and support credit and collection policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Jobs By Filter