Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $101,000.00 - $137,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
bonus eligibility
Career development opportunities
Job Description
Residence Inn by Marriott Miami Sunny Isles Beach is a distinguished extended-stay hotel that caters primarily to business and leisure travelers seeking a home-away-from-home experience. As part of Marriott International, a globally recognized leader in the hospitality industry, Residence Inn offers spacious suites equipped with full kitchens and a variety of amenities designed to enhance long stays. The property is located in the vibrant and picturesque Sunny Isles Beach, Florida, at 17700 Collins Avenue, an area known for its stunning coastline and dynamic local culture. Marriott International prides itself on fostering a workplace that values diversity, inclusion, and opportunity, making... Show More
Job Requirements
- high school diploma or GED
- four years experience in guest services, front desk, housekeeping or related area
- or two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- two years experience in guest services, front desk, housekeeping or related area
- strong leadership skills
- excellent communication skills
- proficiency in financial management and budgeting
- ability to maintain brand standards
- knowledge of OSHA and safety regulations
- experience in employee coaching and team development
- ability to manage multiple departments simultaneously
- customer service orientation
- compliance with I-9 and EEO hiring practices
Job Qualifications
- high school diploma or GED with four years of experience in guest services, front desk, housekeeping or related area
- or two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with two years of experience in guest services, front desk, housekeeping or related area
Job Duties
- support all aspects of the operation including guest and employee satisfaction
- assist the General Manager in leading the team and implementing property-wide strategies
- verify implementation of brand service strategy and initiatives
- build relationships with key customers and participate in sales process
- manage operations of all property departments
- promote Guarantee of Fair Treatment and Open Door policies
- ensure compliance with licensing, safety, and financial procedures
- review financial statements and performance reports
- perform annual quality audit with General Manager and Regional Director
- remain approachable for employees and lead by example with professionalism and enthusiasm
- assist with scheduling and staffing to exceed guest expectations
- set clear performance expectations
- coach and counsel team supervisors
- solicit feedback for continuous improvement
- extend professionalism and courtesy to guests
- motivate staff to solve guest and employee concerns
- provide proactive guest service
- assist employees in understanding and exceeding guest needs
- verify thorough orientation of new employees
- ensure hiring practices comply with legal requirements
- handle employee concerns proactively
- perform other assigned duties as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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