Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $24.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
company-provided life insurance
Tuition Assistance
Paid Time Off
paid holiday time
Travel Discounts
Job Description
OTO Development is a distinguished hotel development and management company recognized for its leadership within the hospitality industry. The company partners with some of the strongest brands in hospitality to own and operate a portfolio of upscale select service, extended stay, and lifestyle hotels positioned in key markets across the United States. OTO Development is widely acclaimed, having earned multiple Developer of the Year awards from major brand partners. Additionally, the company boasts a record of excellence in guest service, operational management, community engagement, as well as sales, marketing, and revenue generation. With a steadfast commitment to quality and innovation,... Show More
Job Requirements
- previous hotel management experience with proven success in leadership of teams and guest service results
- prior experience with direct sales efforts producing at least 50% market mix of total revenues and overall strong financial knowledge
- at least a high school diploma with a college degree preferred
- a valid driver's license from the appropriate state
- exceptional time management and multitasking skills
- a customer focus and consistently strive to deliver optimal employee and customer satisfaction for the hotel
- able to walk and stand for extended periods as the job dictates
- able to travel up to 10% outside the local area including overnight stays
Job Qualifications
- previous hotel management experience
- leadership experience with team and guest service results
- direct sales experience with strong financial knowledge
- high school diploma required, college degree preferred
- valid driver's license
- excellent time management and multitasking abilities
- strong customer service orientation
Job Duties
- participate in sales calls and site visits with members of the sales team to acquire new business or close on business
- review financial reports and statements and work to determine areas of concern and improve performance
- coach and support hotel team members to effectively manage wages and controllable expenses
- manage costs within the hotel including supplies, labor, utilities, food, and beverage expenses to within budgeted parameters
- ensure service, technical skills, and other training occurs throughout the property
- establish and maintain open, collaborative relationships with direct reports and entire team
- establish a presence with team members on property and actively solicit team member feedback using an open door policy
- hire team members who demonstrate strong functional expertise, creativity, and leadership
- observe service behaviors of team members and provide feedback to individuals and/or supervisors
- review comment cards, guest survey results, and other data to identify areas of improvement with team members
- analyze service issues and identify trends while facilitating creative solutions to overcome obstacles
- interface with customers regularly to obtain feedback on product quality, service levels, and overall satisfaction
- ensure that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations
- ensure policies are administered fairly and consistently and that each team member's performance is evaluated and recognized where appropriate
- work to ensure property meets franchise standards and is a safe and secure facility for guests and team members
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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