Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
competitive salary
performance bonus potential
Paid Time Off
Holidays
hotel discounts
Marriott travel discounts
Professional development opportunities
Job Description
Sheraton Tucson Hotel & Suites is a distinguished full-service hotel located in Tucson, Arizona, offering 216 well-appointed rooms and a wide range of amenities to ensure a comfortable and memorable stay for guests. This property is independently owned and operated by TNB Hotels, a franchisee separate from Marriott International, Inc. As such, TNB Hotels maintains full control over all employment policies, practices, and staffing at this location, ensuring a locally-driven yet globally recognized hospitality experience. Sheraton Tucson Hotel & Suites aims to provide exceptional service in line with Sheraton brand standards, ensuring every guest experiences warmth, quality, and professionalism during... Show More
Job Requirements
- Bachelor’s degree in hospitality management, business, or related field preferred
- Minimum 3 to 5 years of hotel leadership experience
- At least 2 years in a management or assistant general manager role in a full-service property
- Strong understanding of hotel operations including rooms, food and beverage, and sales
- Proven leadership and people management skills
- Strong financial acumen
- Excellent communication skills
- Problem-solving abilities
- Experience with Marriott systems preferred
Job Qualifications
- Bachelor’s degree in Hospitality Management, Business, or related field preferred
- Minimum 3–5 years of hotel leadership experience, with at least 2 years in a management or assistant general manager role in a full-service property
- Strong understanding of hotel operations, including rooms, food and beverage, and sales
- Proven leadership and people management skills with the ability to build and motivate teams
- Strong financial acumen and ability to analyze reports and budgets
- Excellent communication, problem-solving, and organizational skills
- Experience with Marriott systems (e.g., MARSHA, GXP, Lightspeed, etc.) strongly preferred
Job Duties
- Assist in managing daily hotel operations across all departments to ensure seamless coordination and superior guest satisfaction
- Maintain compliance with Sheraton brand standards and Marriott International requirements
- Lead and support department managers in achieving operational goals, guest satisfaction metrics, and profitability targets
- Act as Manager-on-Duty (MOD) as scheduled, representing hotel leadership and handling guest and staff issues promptly and professionally
- Support the General Manager in budget development, forecasting, and financial reporting
- Analyze key performance indicators (KPIs) and labor costs to identify areas of improvement and operational efficiencies
- Assist in driving revenue through collaboration with the Sales, Marketing, and Revenue Management teams
- Recruit, train, and develop team members, fostering a culture of accountability, service excellence, and teamwork
- Lead by example in demonstrating the Sheraton brand values and TNB Hotels’ service philosophy
- Conduct regular team meetings and performance evaluations to ensure alignment with operational goals
- Champion the hotel’s guest service initiatives and ensure consistency in service delivery across all touchpoints
- Proactively address guest feedback through Marriott’s guest satisfaction platforms and on-property channels
- Collaborate with the leadership team to continuously enhance the guest experience
- Ensure compliance with all company policies, state and federal regulations, and brand standards
- Oversee safety, security, and risk management initiatives
- Maintain a clean, well-maintained, and welcoming environment throughout the property
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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