Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $24.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
performance bonuses
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company that stands out as an innovator in the industry. Known for its strong presence in key U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate continues to expand rapidly into Europe, Latin America, and the Caribbean. The company's portfolio of global properties represents an aggregate asset value exceeding $20 billion and generates over $5 billion in cumulative revenues. With expert guidance throughout all stages of the hospitality property cycle—from initial planning and development to recapitalization or disposition—Highgate is dedicated to maximizing asset value... Show More
Job Requirements
- Relevant progressive hotel experience of at least 5-6 years
- Ability to work long hours when required
- Maintain warm and friendly interpersonal skills
- Strong verbal and written communication skills
- Ability to effectively listen and address concerns
- Strong multitasking and time management abilities
- Attend mandatory meetings and trainings
- Ability to work varied schedules according to hotel needs
- Maintain professional appearance including wearing nametags
- Compliance with operational and safety standards
- Capacity to identify and solve problems proactively
- Maintain confidentiality and handle sensitive information responsibly
- Physical ability to perform light work including lifting up to 20 pounds
- Willingness to perform additional duties as assigned by management
Job Qualifications
- At least 5-6 years progressive experience in a hotel
- Bachelor’s degree preferred
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication skills with employees and guests
- Ability to listen understand and clarify concerns
- Ability to multitask and prioritize departmental functions
- Service-oriented approach in all guest and employee interactions
- Attend all required meetings and training sessions
- Participate in manager on duty coverage as required
- Maintain regular attendance and punctuality
- Maintain high standards of personal appearance and grooming
- Comply with company standards and regulations for safe and efficient operations
- Ability to identify problem areas and assist in implementing solutions
- Effective problem-solving skills including anticipating and preventing issues
- Ability to understand and evaluate complex information and data
- Ability to maintain confidentiality of sensitive information
- Ability to perform light work involving occasional lifting of up to 20 pounds
Job Duties
- Play a pivotal role in hotel sales efforts including calling on top ten accounts meeting clients hosting luncheons and receptions and meeting with on-site contacts on a daily weekly and monthly basis
- Tour the operating departments daily making adjustments as needed via department heads
- Conduct weekly staff meetings including weekly training sessions and review of sales and operations efforts
- Meet all financial review dates and corporate directed programs in a timely fashion
- Hold a monthly financial review with all department managers and supervisors
- Ensure that all department heads maintain budgeted productivity levels and standard accounting procedures
- Develop managers for future advancement through competency training and corporate sponsored programs
- Participate in required manager on duty coverage as scheduled
- Maintain direct contact with and monitor the development of management trainees
- Adhere to all company policies and procedures and train new managers to ensure compliance
- Oversee and assist in the budget process as required
- Ensure training in service standards is taking place in each department
- Assist in creating a positive team-oriented environment focused on guest satisfaction
- Inspect rooms regularly with housekeeping and property engineering managers
- Ensure complete processing of invoices daily using accounts payable process
- Ensure all financial documents are submitted timely to the corporate office in compliance with accounting calendar
- Ensure cleanliness and maintenance of physical property through inspections and preventive maintenance
- Ensure employees maintain a friendly courteous and efficient manner in guest interactions
- Forecast monthly financial position by estimating revenues and expenses and analyze data to generate accurate forecasts
- Prepare and conduct management interviews and follow hiring procedures according to company standards
- Interview all prospective final candidates for management positions prior to offering employment
- Perform performance appraisals for executive committee members and ensure compliance in administration of staff appraisals
- Motivate coach counsel and discipline management personnel according to company standards
- Perform any other duties as requested by Vice President or Regional Director of Operations
- Ensure fair and equitable treatment of all employees according to company standards
- Meet clients on property to assist in sales efforts
- Be present in public areas during peak times greeting guests and offering assistance
- Ensure security procedures for hotel safe and conduct monthly safe audits
- Ensure monthly credit meetings are conducted and actively participate in credit and collection policies
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter