Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
enhanced paid time off
Paid training
fantastic company culture
Job Description
Crown Hotel & Travel Management, LLC is a reputable company operating within the hospitality sector, known for its commitment to providing top-tier services and creating vibrant career opportunities for individuals passionate about hotel management. Specializing in both hotel management and travel services, Crown Hotel & Travel Management, LLC has carved a niche in delivering exceptional guest experiences while fostering a positive and growth-oriented work environment for its employees.
As a full-time employer offering competitive benefits such as comprehensive health insurance covering medical, dental, and vision plans, enhanced paid time off, paid training, and a fantastic company culture, Crown H... Show More
As a full-time employer offering competitive benefits such as comprehensive health insurance covering medical, dental, and vision plans, enhanced paid time off, paid training, and a fantastic company culture, Crown H... Show More
Job Requirements
- Meets legal age requirements for the position
- Driver's license required
- High school diploma or equivalent
- Must have basic working knowledge of a computer including word and be able to handle multiple tasks at one time
- Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
- Must display very good organization and time management skills
- Must be able to walk and climb/descend stairs approximately 20% of the time
- Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
- Must be able to regularly lift and carry up to 20 pounds without assistance
- To always maintain a high standard of personal hygiene and appearance
Job Qualifications
- IHG and/or OPERA experience is highly recommended
- Previous front office supervisory and/or management experience in a hotel setting is highly recommended
- 1 year of customer service required
- Branded hotel experience required
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to use a moderately complex computer system
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Must have knowledge of policies and procedures as they relate to safety and security of guest and hotel property
- The ability to effectively deal with employees and customers some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts
- Excellent organizational skills
- Ability to read, listen and communicate effectively in English
- Able to write reports, correspondences, memos and employee performance evaluations
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume by applying basic math skills
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- To perform this job successfully, an individual should have knowledge of Microsoft Word processing software and Excel spreadsheet software
Job Duties
- Hires, trains and supervises hotel team, with particular attention to the front desk agents, conducts performance evaluations and coaches and counsels associates
- Maintains all hotel standards set forth by the brand and the management company
- Successfully operates the hotel in the General Managers absence
- Assists with scheduling, billing and some accounts receivable responsibilities
- Plans, organizes, assigns and coordinates the daily activities and any special projects for the staff to ensure compliance with the Hotel’s guest service standards
- Regularly monitors the payroll budget to ensure labor costs are aligned with the forecast
- Fields guest complaints, conducting thorough research to develop the most effective solutions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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