Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $25.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta ES Suites is a renowned extended stay hotel brand under the Sonesta International Hotels Corporation, known for delivering exceptional guest experiences through quality service and comfortable accommodations. As part of the hospitality industry, Sonesta ES Suites focuses on providing guests with home-like comforts coupled with the amenities expected from a hotel, making it a top choice for extended stay travelers. The company emphasizes strong leadership, operational excellence, and guest satisfaction to maintain its market presence and reputation. Sonesta International strives to create a supportive work environment for its employees, offering training and development opportunities that align with their career... Show More
Job Requirements
- Bachelor's degree in Hotel Administration, Business Administration or related field preferred
- Minimum three years experience as General Manager, Operations Manager or Director of Sales in extended stay hotels
- Fluent English communication skills, both verbal and written
- Ability to speak other languages is a plus
- Strong mathematical and budgeting skills
- Experience with Microsoft Office and Opera systems preferred
- Ability to travel with some overnight stays
- Valid driver's license required
- Physical ability to frequently stand, bend, climb, kneel, and move around the facility
- Ability to safely carry, lift or pull up to 50 pounds
- Flexibility to work mornings, evenings, weekends, and holidays
- Exposure to commercial cleaning chemicals
- Problem solving and organizational skills
Job Qualifications
- Bachelor's degree in Hotel Administration, Business Administration or related field preferred
- Three years as a General Manager, Operations Manager, and/or Director of Sales in extended stay hotels preferred
- Ability to speak, read, and write fluent English
- Other languages beneficial
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances
- Problem solving, reasoning, motivating, organizational and training abilities
- Ability to prioritize and organize work assignments
- Experience with Microsoft Office and Opera systems preferred
- Ability to travel including some overnight travel
- Valid driver's license
- Ability to stand, bend, climb, kneel, and move frequently
- Ability to carry, lift or pull items weighing up to 50 pounds
- Ability to handle objects and equipment frequently
- Willingness to work mornings, evenings, weekends, and holidays
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients
- Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel
- Create processes and procedures to ensure the hotel is properly supplied with all guest amenities, food and beverage outlets meet guest expectations, and the hotel is maintained and clean
- Manage direct sales activities in partnership with Regional Sales Director and Global Sales Office
- Supervise Director of Sales and execute hotel’s sales and marketing plan
- Manage seasonal demand strategy with Regional Revenue Manager for pricing and occupancy
- Regularly sell hotel rooms through direct client contact
- Establish and implement service recovery guidelines to ensure guest satisfaction
- Manage brand positioning with marketing programs, guest recognition program, and logo standards
- Oversee front office, housekeeping, and food and beverage operations through Operations Manager
- Supervise maintenance of physical plant through Maintenance Manager
- Attend evening social and breakfast events for management representation and sales prospecting
- Lead development, implementation, and monitoring of capital and operational budgets
- Work with Finance on variance analysis and communicate financial status to ownership
- Ensure proper financial processes in partnership with General Ledger Accountant
- Manage physical facility condition and budget with Engineering and Facilities Operations Manager
- Oversee human resources programs including recruiting, onboarding, training, performance management, and offboarding with HR representatives
- Ensure IT hardware and software maintenance and proper use with IT representatives
- Manage hotel purchasing and procurement processes effectively
- Enforce hotel standards, policies, and procedures within departments
- Act as manager on duty as required
- Ensure compliance with federal, state, and local laws regarding health, safety, and alcohol services
- Perform other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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