Assistant General Manager
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short term disability
Retirement Plan
Paid Time Off
Job Description
Hampton Inn & Suites Fort Jackson/Columbia Northeast, located at 1551 Barbara Drive in Columbia, SC, is a distinguished hotel under the esteemed Maya Hotels umbrella. Maya Hotels is a prestigious hospitality management company known for operating a portfolio of well-recognized brands such as Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. The company is committed to delivering exceptional guest experiences through operational excellence, quality service, and a welcoming atmosphere. Maya Hotels prides itself on fostering a supportive work culture that emphasizes team growth, community engagement, and sustainability. Its presence in Columbia, SC, places... Show More
Job Requirements
- bachelor’s degree in hospitality management, business, or a related field preferred
- minimum 2 years of hotel management or supervisory experience required
- demonstrated leadership and people management skills
- strong financial acumen in budgeting and forecasting
- excellent guest relations and communication abilities
- problem-solving and decision-making capabilities
- ability to engage with community and local partners effectively
- flexibility to work varied hours including evenings, weekends, and holidays
- physical capability to stand and walk for extended periods
- ability to lift and carry up to 25 lbs occasionally
- comfortable working in a fast-paced hospitality environment
Job Qualifications
- bachelor’s degree in hospitality management, business, or a related field preferred
- 2+ years of hotel management or supervisory experience
- experience with hilton, ihg, or marriott brands is a plus
- proven ability to motivate, train, and lead a successful hospitality team
- strong budgeting, forecasting, and revenue management skills
- passion for enhancing guest experiences and maintaining high service standards
- ability to remain calm under pressure and resolve challenges efficiently
- strong ability to represent the hotel in the local market and foster partnerships
- willingness to work varied schedules, including evenings, weekends, and holidays as needed
Job Duties
- assist the general manager in developing, implementing, and monitoring financial and operational plans to maximize profitability
- make recommendations for capital improvements to enhance the hotel’s assets and brand loyalty
- plan, assign work, and establish performance and development goals for team members
- provide mentoring, coaching, and regular feedback to improve performance and recognize achievements
- educate, train, and motivate staff, ensuring they have the market knowledge, tools, and resources to succeed
- oversee salary recommendations, disciplinary actions, and staffing decisions in compliance with company policies
- foster teamwork and quality service through effective communication with department heads
- lead by example and demonstrate maya hotels' core values
- interact with guests, clients, and key stakeholders, including travel industry representatives, local community leaders, and government officials
- ensure the highest level of guest satisfaction by maintaining quality service standards and amenities
- ensure a safe and secure environment for guests, team members, and hotel assets in compliance with company and regulatory policies
- serve as a public relations representative, promoting the hotel and brand within the local community
- drive team engagement in community activities, business partnerships, and sustainability initiatives
- develop and implement environmentally conscious action plans to reduce the hotel’s carbon footprint
- maintain a safe working environment, including hazard prevention, proper chemical use, and injury prevention
- support and promote hotel recycling and sustainability programs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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