Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $100,000.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Flexible Schedule
Job Description
GreatHorse is a prestigious private lifestyle club located in Hampden, Massachusetts, distinguished by its welcoming and unpretentious atmosphere designed for golf enthusiasts and like-minded members who appreciate world-class amenities without the traditional club stiffness. The club offers an opulent mountain retreat experience, featuring exceptional facilities including an outdoor pool, private spa, fitness center, state-of-the-art golf simulators, tennis courts, and an upscale restaurant and bar. Founded around the idea of fostering an inclusive community where members feel completely at home, GreatHorse stands apart from conventional clubs by prioritizing member engagement and high-quality services in a relaxed, yet sophisticated setting.
The Assi... Show More
The Assi... Show More
Job Requirements
- A minimum of five years of hospitality management experience with a seasonal high-end country club is preferred
- An engaging, energetic, and friendly personal style
- Well-organized with the ability to set priorities and delegate with follow-through
- Experience in developing and implementing operational processes and procedures
- Skilled in club or hospitality software, POS systems, and proficient with Microsoft Office applications
- Must be able to stand and walk for extended periods
- Positive attitude and ability to participate as a team member
Job Qualifications
- Knowledgeable and passionate about food, wine, service, and the member’s guest experience
- Strong personal work ethic
- Innovative and open-minded to new solutions
- Sharp eye for detail in managing operations
- Strong interpersonal, communication, and time management skills
- Ability to concentrate for extended periods
- Detail-oriented and patient
- Excellent multi-tasking abilities
- Good oral communication and customer service skills
- Ability to remain calm and professional in a fast-paced environment
Job Duties
- Provide quality leadership and oversee day-to-day operations
- Serve as a managerial and administrative link between all departments
- In the absence of the General Manager, delegate appropriate authority to department heads and remain responsible for all operations of the Club
- Actively seek interaction with members and guests to ensure maximum satisfaction
- Build relationships with members to ensure expectations are met and drive member engagement
- Communicate any issues and their resolution to the General Manager appropriately and promptly
- Coordinate with the General Manager on matters of performance appraisal, discipline, and other significant personnel actions
- Provide for the hiring, ongoing training, and development, as well as the leadership of all year-round and seasonal employees in the respective departments
- Develop and maintain a service culture focused on hospitality, recognition, and member preferences
- Ensure a positive, healthy work environment free of safety risks and harassment
- Assist with execution and planning of private and member events
- Prepare annual operating budgets and control labor costs
- Maintain effective internal controls for inventories
- Manage and update the POS system
- Support clubhouse-related capital projects
- Represent GreatHorse in the community professionally
- Provide floor coverage during high-volume service periods
- Promote an internal growth culture
- Assist in coordinating club events, tournaments, and special functions
- Develop and foster partnerships with ownership
- Maintain punctual and regular attendance
- Adapt to changing duties based on business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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