Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $23.94
Work Schedule
Weekend Shifts
Benefits
401k
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Personal device stipend
Free gym membership
Employee Discounts
Professional training
team building events
Job Description
Chuze Fitness is a dynamic and rapidly growing fitness company that is reinventing the fitness industry by emphasizing hospitality, community, and compassion. With a commitment to prioritizing people and fostering a vibrant, inclusive work environment, Chuze encourages every team member to be themselves and contribute to a culture centered on kindness. The company is dedicated to creating a welcoming atmosphere not only for its members but also within its workforce, where diversity, sociability, and strong work ethics are highly valued. Chuze Fitness operates multiple locations and offers state-of-the-art fitness facilities, quality amenities, diverse fitness programs, and exceptional member services.
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Job Requirements
- 2+ years experience in customer service
- 2+ years experience leading a team
- Ability to work varied hours, weekends, and opening/closing shifts regularly or as needed
- Exceptional verbal and social communication skills with a teamwork-based mindset
- Excellent ability to provide a positive attitude and calm under pressure
- Ability to multi-task and handle shifting priorities
- Service-based attitude
- Ability to receive and deliver feedback
- Having extreme attention to detail
- Able to read, write, and speak clearly in English
- Touring the club involves walking and climbing stairs
- Bending, kneeling, and repetitive arm movement
- Standing for long periods
- Repetitive phone work, typing, and computer operations
- Ability to lift at least 50lbs
Job Qualifications
- 2+ years experience in customer service
- 2+ years experience leading a team
- Ability to work varied hours, weekends, and opening/closing shifts regularly or as needed
- Exceptional verbal and social communication skills with a teamwork-based mindset
- Excellent ability to provide a positive attitude and calm under pressure
- Ability to multi-task and handle shifting priorities
- Service-based attitude
- Ability to receive and deliver feedback
- Having extreme attention to detail
- High school graduate or GED preferred
- Bachelor’s degree or currently continuing education preferred
- Sports or fitness background preferred
Job Duties
- Assist in leading a team of 20-30 employees to go above and beyond in customer service, cleanliness, and culture
- Collaborate with GM to tackle escalated employee concerns in partnership with HR
- Work together with the team regarding member billing inquiries, providing guidance in difficult interactions and knowing when to escalate to the GM
- Establish and maintain productive and proactive cross-departmental communication and understanding of fitness operations, maintenance, and troubleshooting processes
- Collaborate with the GM to develop all staff members through one-on-one conversations, conducting performance reviews, and assist in coaching documentation, including and up to termination
- Run daily operations such as breaking employees for lunches and maintaining appropriate staff levels on shift, ensuring club quality assurance, and completing opening and closing responsibilities
- Maintain proficient knowledge of and assist members with all amenities, membership inquiries, fitness programs, and equipment functions
- Assist in recruiting and onboarding new talent by conducting phone screens and in-person interviews
- Secure inventory processes by prepping for weekly and monthly counts and ordering, restocking, and organizing new products
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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