Job Overview
Employment Type
Hourly
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
employee discount
Gifts for milestone anniversaries
Training and Development
Career growth opportunities
Positive work environment
Health Insurance
Paid Time Off
Job Description
Cinepolis USA is a leading luxury cinema exhibitor that provides an enhanced movie-going experience to its customers through its innovative theater concepts such as "Cinepolis Luxury Cinemas" and "Movie House & Eatery." Headquartered in Dallas, Cinepolis USA operates 26 luxury and premium theaters across key states including California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio. As a part of the global Cinepolis International family, the most popular movie theater exhibitor worldwide, Cinepolis USA is committed to excellence in hospitality, innovation, and film entertainment. The company is rapidly expanding its footprint and aims to maintain its status as a leading... Show More
Job Requirements
- Bachelor’s degree in hospitality, management or related field preferred
- 3-5 years of management experience in high-volume entertainment and/or restaurant with food and beverage emphasis
- Full-service background with knowledge of restaurant inventory and operations
- Required certifications: ServSafe, Food Handlers, and Alcohol
- Availability to work holidays, nights, weekends with peak time increased hours
- Physical ability for standing, walking, lifting, twisting, bending and stair use
- Ability to occasionally lift 25-50 pounds with assistance
- Ability to work in noisy theater environment with dust and active surroundings
- Strong leadership and motivational skills
- Excellent communication and decision-making abilities
- Ability to enforce and promote company policies and culture
Job Qualifications
- Bachelor’s Degree in Hospitality, Management or related field preferred
- 3-5 years of management experience in high-volume entertainment and/or restaurant, with a strong emphasis on Food and Beverage experience
- Full-service background, have restaurant knowledge, including inventory and operations
- ServSafe, Food Handlers, and Alcohol certification required
- Proven leadership and motivational skills
- Displays a professional appearance and is a positive role model within the restaurant and Support Office
- Strong written and verbal communication skills
- Strong decision-making skills
- Equally comfortable communicating, negotiating, and working with guests, peers, direct reports, vendors or partners
- High guest satisfaction expectations and focus
- Resourceful problem-solving skills
- Self-motivated and results-driven
- Strong organizational and time management skills with the ability to multitask and delegate projects and tasks simultaneously
- Holds self and others accountable to consistently maintain high-performance standards
Job Duties
- Assists the General Manager in hiring hourly and exempt staff
- provides on-the-job training, feedback, and coaching sessions
- Ensures employee adherence to company policies and procedures in partnership with HRBP
- Supervise the day-to-day activities of multiple hourly staff members
- Maximizes retention by conducting coaching and development sessions through engagement and feedback sessions
- Enforce Cinepolis values to other employees
- Attend and participate in Regional and Head office meetings and training
- Assigns work tasks and activities, prepares weekly schedules through HotSchedules, and ensure all shifts are covered
- Assists the General Manager with the implementation and follow-through on company initiatives (i.e. Sales Philosophy, Harvard Act, STarT, and POPCORN)
- Partner with the General Manager with various projects, reports, scheduling, and analytics to achieve company goals and monitor processes (Mystery Shopper Reports, Weekly Audits, Regional Manager Audits, and other compliance reports)
- Conducts daily pre-shift Take One meetings and delivers team sales goals and current promotions
- Manages and supervises the In-Seat Dining process and guest experience
- Partner with the Regional Projectionist on film ingestion, maintenance, transferring, building of playlist in the LMS, and resolving any system issues
- Ensures a safe clean environment for employees and guests to reduce the risk of incident, injury, and food handling related issues by following company policy of pre-and operative cleaning
- Practice proactive guest management by following proper empowerment policy and recognizing opportunities before they occur, resolving the ones that always do, and leaving the guest with a positive experience portraying a positive company image
- Assists with implementing SMART plans based on guest feedback for Met Promoter Scores, and guest satisfaction
- Proactively addresses guest service complaints and feedback through customer service platforms
- Ensures sales and revenue maximizations by managing selling techniques, sales audits sales, and assisting with dynamic showtime management and maximizing box office revenue
- Assists with employee's schedule so it is well balanced according to labor budgets and business needs, financially feasible, and guest satisfaction driven
- Responsible for following company financial and cash management processes and policies
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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