Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $65,000.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
competitive salary
Managerial bonus potential
leadership development programs
Hotel discount programs
Job Description
Homewood Suites Solon is a distinguished extended-stay hotel situated in Solon, OH, known for its commitment to providing guests with comfortable accommodations and exceptional service. Part of a recognized brand in the hospitality industry, this hotel prides itself on creating a welcoming environment for both business and leisure travelers. With modern amenities, spacious suites, and a convenient location, Homewood Suites Solon serves as a preferred lodging option in the region. The hotel emphasizes a culture of quality, guest satisfaction, and operational excellence, making it a leader in its market segment.
The role of Assistant General Manager at Homewood Su... Show More
The role of Assistant General Manager at Homewood Su... Show More
Job Requirements
- Will be required to work nights, weekends and holidays
- Act as a team leader/player with all levels of staff
- Lead by example
- CPR/First Aid certification or ability to obtain
Job Qualifications
- Proven experience in hotel management or related hospitality roles
- Strong leadership and interpersonal skills
- Ability to develop and motivate teams
- Knowledge of revenue management principles
- Familiarity with brand standards and service culture
- Excellent communication and problem-solving abilities
- Experience in budget and capital expenditure planning
- Ability to handle guest complaints professionally
- Skilled in conducting staff training and meetings
- Ability to implement quality assurance processes
- CPR/First Aid certification or ability to obtain
Job Duties
- Assist in training new associates and newly promoted associates
- Plan, schedule, assign, direct, and review associate's work
- Conduct or assist in conducting staff meetings
- Adhere to all franchise and company procedures and regulations as well as standard operating procedures
- Assist General Manager with counseling associates
- Fulfill Manager on Duty shifts
- Assist and/or lead revenue management with implementation and execution of programs to meet room occupancy and Average Daily Rate objectives
- Strive to increase guest satisfaction through employee development and quality image
- Address complaints, identify and resolve problems timely
- Assist in development and implementation of goals, policies, procedures, and priorities
- Perform quality assurance requirements
- Implement Brand service culture
- Ensure orientation for new team members is thorough and timely
- Assist team members in understanding guest service results and develop follow-up improvement plans
- Assist GM in developing hotel budget and capital expenditure plans
- Direct and oversee hotel operational activities and departments to maximize revenue
- Ensure viable key control program
- Maintain visibility and approachability for guests
- Extend professionalism and courtesy to guests
- Take initiative to assist or answer questions throughout the hotel
- Assist supervisors in understanding and motivating associates
- Create a hotel environment emphasizing motivation, empowerment, teamwork and passion for service
- Lead by example demonstrating confidence, energy and enthusiasm
- Set clear expectations, communicate goals and recognize performance continuously
- Encourage staff to solve guest and associate-related concerns
- Develop cross-training opportunities
- Network during breakfast and/or social events to uncover business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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