Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $24.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Professional development opportunities
performance bonuses
Job Description
Highgate is a premier real estate investment and hospitality management company recognized for its innovation and leadership in the hospitality industry. With a dominant presence in key U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate has established itself as a trusted and influential player. The company's rapidly expanding footprint also includes Europe, Latin America, and the Caribbean, offering a truly global scope. Highgate's portfolio encompasses properties with an aggregate asset value exceeding $20 billion and generates over $5 billion in cumulative revenues. The company's expertise spans all stages of the hospitality property cycle, from... Show More
Job Requirements
- At least 5-6 years progressive experience in a hotel
- Bachelor's degree preferred
- Ability to work long hours when required
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication with employees and guests
- Ability to listen, understand and clarify concerns
- Multitask and prioritize duties to meet deadlines
- Attend all required meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain regular attendance as scheduled
- Comply with grooming standards and wear nametags
- Adhere to hotel standards and regulations for safe operations
- Ability to identify and address problems proactively
- Maintain confidentiality of information
- Capable of light physical work lifting up to 20 pounds occasionally
- Perform additional duties as requested by management.
Job Qualifications
- Bachelor's degree preferred
- At least 5-6 years progressive experience in a hotel
- Strong communication skills both verbal and written
- Ability to multitask and prioritize departmental functions
- Effective listening and problem-solving skills
- Ability to maintain confidentiality
- High standards of personal appearance and grooming
- Familiarity with hotel operations and financial forecasting
- Experience in managing and developing teams
- Compliance with hotel policies and procedures
- Competency in conducting staff training and performance evaluations
- Ability to foster a positive team environment
- Proficiency in handling financial documents and budgets.
Job Duties
- Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts daily
- Tour the operating departments daily, making adjustments as needed via department heads
- Conduct weekly staff meetings, including weekly training sessions according to Highgate Hotel standards
- Meet all financial review dates and corporate directed programs in a timely fashion
- Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors
- Ensure that all department heads maintain budgeted productivity levels and standard accounting procedures
- Develop managers for future advancement through competency training and corporate sponsored training programs
- Participate in required M.O.D. coverage as scheduled
- Maintain direct contact with and monitor the development of management trainees
- Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance
- Oversee and assist in the Highgate Hotel budget process as required
- Ensure training in service standards is taking place in each department including compliance with Garden Standard of the Week training
- Assist in creating a positive team-oriented environment focused on guests through employee development and motivation
- Inspect rooms regularly with housekeeping and property engineering managers
- Ensure complete processing of invoices daily using the A/P process
- Ensure all appropriate financial documents are submitted monthly in compliance with the accounting calendar
- Maintain cleanliness and maintenance of the physical property through inspections and preventive maintenance programs
- Ensure employees are attentive, friendly, courteous, and efficient in guest interactions
- Forecast monthly the hotel’s financial position by estimating revenues and expenses
- Prepare and conduct management interviews and follow hiring procedures as per S.O.P.'s
- Interview all prospective final candidates for vacant management positions
- Perform performance appraisals and ensure compliance with administration standards
- Motivate, coach, counsel, and discipline management personnel according to S.O.P.'s
- Perform duties as requested by Vice President or Regional Director of Operations
- Ensure fair and equitable treatment of employees
- Meet clients on the property to assist in sales effort
- Be present in public areas during peak times to greet guests
- Ensure security and monthly safe audits are conducted
- Ensure monthly credit meetings are held and participate actively in credit and collection policies.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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