Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Career development opportunities
Retirement Plan
Job Description
Urban Air Adventure Parks is a premier indoor adventure park and a leader in the location-based entertainment industry. Headquartered in Dallas, this company pioneered the indoor adventure park concept, setting the standard for family-friendly entertainment across the globe. Urban Air is recognized as the largest adventure park operator worldwide, offering a wide array of recreational activities designed to provide exhilarating and safe experiences for all ages. Their mission is focused on helping kids have fun and aim higher by enabling them to achieve goals they might not have thought possible. Urban Air believes in creating an environment that fosters exploration,... Show More
Job Requirements
- Education level not explicitly stated
- Experience in hospitality is required
- 3+ years’ supervisory or management experience required
- Ability to pass a thorough background check
- CPR/First Aid certification preferred
- Professional grooming and conduct
- Strong communication skills
- Ability to work weekends, evenings and holidays
- Physical ability to lift and carry up to 30 pounds
- Ability to work in noisy, fast-paced environment
- Willingness to work flexible shifts including nights and weekends
- Regular and predictable attendance required
Job Qualifications
- Experience in hospitality is a must (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
- 3+ years’ supervisory or management experience required
- Ability to pass a thorough background check
- CPR/First Aid certification is preferred
- Brand Ambassador and Culture Champion
- Demonstrated ability of developing team members in areas of responsibility
- Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude
- Computer skills essential - Microsoft Office (Excel, Word, PowerPoint)
- Professional grooming and conduct must be constantly displayed to set an example for staff
- Ability to enthusiastically interact with others
- Adaptability, flexibility, general enthusiasm for the business
- Strong communication skills
- ability to write and verbally communicate in a clear and concise manner
- Willing to learn and adapt to changes or challenges
- Ability to establish working relationships with all employees, management, and vendors
- Exercise good judgment in decision-making
- Appreciation of diversity (thought, ethnic, gender, etc.)
- Must be able and willing to work weekends, evenings and holidays
Job Duties
- Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
- Assist in hiring, retention of staff, coaching, discipline
- ensure execution of staff training programs
- Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
- Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
- Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
- Ensure execution of all employee recognition and incentive programs as directed
- Assist with inventory and controlling expenses
- Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
- Maintain a safe, clean and secure environment for all guests and staff
- Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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