Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $58,000.00 - $78,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Life insurance
Group disability insurance
401(k) Plan
Employee stock purchase plan
Job Description
Courtyard by Marriott Philadelphia Valley Forge is part of the globally recognized Marriott International portfolio, known for its dedication to quality hospitality and exceptional guest service. Located in Wayne, Pennsylvania, this hotel is designed specifically to meet the needs of business travelers while catering to leisure guests as well. With a focus on delivering a superior guest experience, Courtyard by Marriott offers contemporary amenities, comfortable accommodations, and a welcoming atmosphere that reflects Marriott's commitment to excellence and innovation in the hospitality industry. As a full-service hotel under the Marriott International brand, Courtyard is a respected leader in the rooms and... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in guest services, front desk, housekeeping, or related area
- ability to lead and manage multiple departments
- knowledge of financial management, accounting, and payroll
- strong communication and interpersonal skills
- familiarity with OSHA and safety regulations
- compliance with employment laws including I-9 and EEO
- ability to work full time
- strong customer service orientation
- proficiency with scheduling tools
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years of experience in guest services, front desk, housekeeping, or related area
- strong leadership and team management skills
- excellent communication and interpersonal skills
- knowledge of hotel operations and property management
- proficiency in financial management and accounting procedures
- ability to maintain brand standards and implement service strategies
- commitment to customer service excellence
- capability to handle HR functions and compliance
- problem-solving and decision-making abilities
- proactive and approachable management style
Job Duties
- Verify that all brand standards are maintained in each area of the property
- manage the operation of all property departments
- promote Guarantee of Fair Treatment and Open Door policies
- manage finance and accounting functions including accounts payable, accounts receivable, payroll, and banking procedures
- review financial statements, sales and activity reports to measure productivity and identify areas for improvement
- stay available and approachable for all employees
- assist and teach team managers scheduling against guest and occupancy goals
- set clear performance expectations
- assist team supervisors with coaching and counseling
- solicit feedback for continuous improvement
- extend professionalism and courtesy to guests and employees
- motivate staff to resolve guest and employee concerns
- provide excellent customer service and be readily available for guests
- take proactive approaches to addressing guest concerns
- assist employees in understanding guest needs and how to exceed them
- ensure thorough and timely orientations for new team members
- verify compliance with employment laws and promote a culturally diverse workplace
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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