Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,000.00 - $50,000.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Health savings account
Flexible spending account
Short term disability insurance
long term disability insurance
Hospital Indemnity insurance
accident insurance
critical illness insurance
Job Description
Pooch Hotel - Norwalk is a notable pet resort located in Norwalk, CT, dedicated to providing outstanding care and services for pets while offering a high level of customer satisfaction to pet parents. This pet resort is part of a broader network focused on delivering exceptional pet daycare, grooming, boarding, and training services. The establishment emphasizes creating a resort-like atmosphere where pets are treated with the utmost care, comfort, and attention. With a commitment to quality and customer experience, the resort integrates pet safety, hygiene, and wellness with an engaging, community-focused approach to pet care. The environment is designed not... Show More
Job Requirements
- high school degree or equivalent
- minimum 2-4 years customer service experience
- ability to work 45 hours per week including holidays evenings and weekends
- proficiency in Microsoft Office Suite and point of sale software
- valid driver’s license and comprehensive vehicle insurance
- ability to manage and influence workplace change
- comfortable in front and back of house roles
- ability to drive and manage workplace change
- willingness to work varied schedules including opening and closing shifts
Job Qualifications
- high school degree or equivalent
- bachelor’s degree equivalent education and experience desired
- minimum 2-4 years customer service experience
- leadership experience preferred
- ability to work minimum 45 hours per week including holidays evenings weekends
- ability to manage and influence workplace change
- proficiency in Microsoft Office Suite and point of sale software
- comfortable in front and back of house roles
- valid driver’s license and comprehensive vehicle insurance
- experience in restaurant retail veterinary or hospitality management preferred
- bilingual skills a plus
Job Duties
- understand and communicate company mission values and objectives
- provide leadership to achieve sales results and operating goals
- assist general manager in operational planning
- communicate shift issues and resort needs
- execute operational excellence plans
- respond timely to directives and champion change
- recognize and reward outstanding team performance
- strive for ultimate customer service experience and maintain customer service metrics
- ensure adequate shift coverage and adhere to labor guidelines
- oversee recruiting hiring and training to ensure staff quality
- train teams to handle service issues and intervene when necessary
- motivate and mentor team members on creating best pet parent experience
- educate community and customers on company products and services
- adhere to company policies and procedures
- perform quality checks and monitor systems
- manage revenue labor and expenses
- maintain resort standards for cleanliness and inventory
- regulate ordering inventory effectively
- coach and direct team members
- lead and manage shifts as manager in charge
- communicate effectively for shift and resort operations
- ensure compliance with safety and cash handling policies
- ensure team mastery of tasks and company standards
- drive action plans for resort management
- select develop and manage leads and team members
- onboard new staff and train team on procedures
- manage team performance and corrective actions
- recruit and maintain qualified team pipeline
- create culture of engagement and address concerns
- assist general manager with payroll and benefits
- support financial and business plans to achieve results
- analyze financial reports for trends and issues
- execute marketing plans and local initiatives
- communicate for sales and operating plan goals
- engage community on company value proposition
- analyze financial data and train shift managers
- ensure consistent productivity and sales
- project professional image and demeanor
- physically move throughout resort for long periods
- lift and move weights up to 50 lbs
- respond to requests in loud environment
- perform basic math and cost management
- bend stoop and reach for pet care and cleaning
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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