Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
The Assistant General Manager position is a vital role within the hospitality industry, primarily focused on supporting the General Manager in executing the operational procedures and ensuring the smooth functioning of the property. The hiring establishment is a hospitality venue that prides itself on delivering exceptional guest services and maintaining high standards across various departments. This role is salaried and full-time, designed for an individual who is dedicated to fostering a welcoming environment for guests while ensuring that daily operations meet or exceed company standards.
As an Assistant General Manager, you will be at the forefront of delivering an outs... Show More
As an Assistant General Manager, you will be at the forefront of delivering an outs... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in hospitality or related field
- ability to work flexibly including weekends and holidays
- strong attention to detail
- good organizational skills
- ability to handle guest inquiries and resolve conflicts
- knowledge of safety and security protocols
Job Qualifications
- Experience in hospitality or hotel management
- strong customer service skills
- excellent communication and interpersonal abilities
- ability to multitask in a fast-paced environment
- basic computer proficiency including reservation and payment processing systems
- leadership capabilities and team support skills
Job Duties
- Smile and greet guests promptly when they enter the lobby, answer questions regarding property and local amenities
- assist guests with requests and problems related to their stay at the property
- may perform duties from other property positions as needed or at the direction of the General Manager in order to maintain proper operations of the property
- provide a great guest experience as outlined in the Customer Service Manual
- process guest registration, computing and collecting payments, verification of credit card transactions
- transmit and receive messages via telephone and fax machine
- read and run various reports
- make and confirm guest reservations as well as maintain records of assigned and available rooms
- sort and rack incoming messages and mail
- maintain appearance of front lobby
- adhere to and comply with all company policies, practices, procedures and guidelines as outlined in the Safety and Security Manual
- perform other duties as assigned by General Manager, Area Manager and or other management which may include cross functional job duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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