Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.27 - $27.12
Work Schedule
Flexible
Weekend Shifts
Benefits
401k
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Personal device stipend
Free gym membership
Employee Discounts
Professional training
team building events
Job Description
Chuze Fitness is a dynamic and innovative fitness company committed to revolutionizing the fitness industry by placing a strong emphasis on hospitality, community, and compassion. As a trusted name in the health and wellness sector, Chuze Fitness fosters a welcoming environment where both members and employees can thrive. The company prides itself on its vibrant workplace culture that encourages individuality and kindness, making it a unique and supportive place to work. At Chuze Fitness, the core values revolve around prioritizing people—whether customers or staff—and creating experiences that go beyond the traditional fitness environment. By focusing on fostering connections and delivering... Show More
Job Requirements
- 2+ years experience in customer service
- 2+ years experience leading a team
- Ability to work varied hours, weekends, and opening/closing shifts regularly or as needed
- Exceptional verbal and social communication skills with a teamwork-based mindset
- Excellent ability to provide a positive attitude and remain calm under pressure
- Ability to multi-task and handle shifting priorities
- Service-based attitude
- Ability to receive and deliver feedback
- Having extreme attention to detail
- Able to read, write, and speak clearly in English
- Tour the club including walking and climbing stairs
- Bend, kneel, and perform repetitive arm movements
- Stand for long periods
- Perform repetitive phone work, typing, and computer operations
- Ability to lift at least 50lbs
Job Qualifications
- 2+ years experience in customer service
- 2+ years experience leading a team
- Ability to work varied hours, weekends, and opening/closing shifts regularly or as needed
- Exceptional verbal and social communication skills with a teamwork-based mindset
- Excellent ability to provide a positive attitude and remain calm under pressure
- Ability to multi-task and handle shifting priorities
- Service-based attitude
- Ability to receive and deliver feedback
- Having extreme attention to detail
- Able to read, write, and speak clearly in English
- Tour the club including walking and climbing stairs
- Bend, kneel, and perform repetitive arm movements
- Stand for long periods
- Perform repetitive phone work, typing, and computer operations
- Ability to lift at least 50lbs
- High school graduate or GED preferred
- Bachelor’s degree or currently continuing education preferred
- Sports or fitness background preferred
Job Duties
- Assist in leading a team of 20-30 employees to go above and beyond in customer service, cleanliness, and culture
- Collaborate with GM to tackle escalated employee concerns in partnership with HR
- Work together with the team regarding member billing inquiries, providing guidance in difficult interactions and knowing when to escalate to the GM
- Establish and maintain productive and proactive cross-departmental communication and understanding of fitness operations, maintenance, and troubleshooting processes
- Collaborate with the GM to develop all staff members through one-on-one conversations, conducting performance reviews, and assist in coaching documentation, including and up to termination
- Run daily operations such as breaking employees for lunches and maintaining appropriate staff levels on shift, ensuring club quality assurance, and completing opening and closing responsibilities
- Maintain proficient knowledge of and assist members with all amenities, membership inquiries, fitness programs, and equipment functions
- Assist in recruiting and onboarding new talent by conducting phone screens and in-person interviews
- Secure inventory processes by prepping for weekly and monthly counts and ordering, restocking, and organizing new products
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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