Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
employee recognition programs
Job Description
Urban Air Adventure Parks is a leading indoor adventure park and location-based entertainment company headquartered in Dallas. As the pioneer of the indoor adventure park concept, Urban Air has established itself as the largest operator in the world, dedicated to providing unique and memorable experiences for families and children. Their mission focuses on helping kids have fun and encouraging them to aim higher, fostering an environment where they can achieve goals they never thought possible. Urban Air combines thrilling attractions such as climbing walls, trampolines, ropes courses, and virtual reality experiences to create an entertaining and safe environment for guests... Show More
Job Requirements
- Experience in hospitality
- 3+ years supervisory or management experience
- Ability to pass background check
- Ability to work weekends, evenings and holidays
- CPR/First Aid certification preferred
- Strong communication skills
- Computer skills including Microsoft Office
- Ability to stand and move for long periods
- Ability to lift and carry up to 30 pounds
- Must have regular and predictable attendance
- Professional grooming and conduct
Job Qualifications
- Experience in hospitality (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
- 3+ years supervisory or management experience required
- Ability to pass a thorough background check
- CPR/First Aid Certification preferred
- Brand Ambassador and Culture Champion
- Demonstrated ability of developing team members in areas of responsibility
- Professional, energetic, self-motivated, able to motivate others, and positive attitude
- Computer skills essential - Microsoft Office (Excel, Word, PowerPoint)
- Professional grooming and conduct must be constantly displayed
- Ability to enthusiastically interact with others
- Adaptability, flexibility, general enthusiasm for the business
- Strong communication skills
- ability to write and verbally communicate clearly and concisely
- Willing to learn and adapt to changes or challenges
- Ability to establish working relationships with employees, management, and vendors
- Exercise good judgment in decision-making
- Appreciation of diversity (thought, ethnic, gender, etc.)
- Ability and willingness to work weekends, evenings and holidays
Job Duties
- Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
- Assist in hiring, retention of staff, coaching, discipline
- ensure execution of staff training programs
- Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
- Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
- Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
- Ensure execution of all employee recognition and incentive programs as directed
- Assist with inventory and controlling expenses
- Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
- Maintain a safe, clean and secure environment for all guests and staff
- Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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