Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Flexible Schedule
Job Description
The hiring establishment is a professional hotel that prides itself on delivering high-quality hospitality services and ensuring guest satisfaction at every level of their stay. Operating within the highly competitive hospitality industry, this hotel aims to provide an exceptional experience through a combination of outstanding customer service, well-maintained facilities, and an efficient operational framework. With a committed administrative and executive team, this establishment emphasizes a culture of excellence and continuous improvement across all departments, including front desk, housekeeping, food and beverage, and administration. The hotel is staffed by professionals who are knowledgeable about the property and community, ensuring guests receive... Show More
Job Requirements
- Bachelor's degree preferred
- 3-4 years relevant work experience
- Proficient in MS Office and property management systems
- Experience with financial accounting and staff supervision
- Strong leadership and communication abilities
- Physically able to perform job duties, including lifting up to 30 lbs
- Flexible work schedule including nights, weekends, and holidays
Job Qualifications
- Bachelor's degree in hospitality or hotel management preferred
- Minimum 3-4 years work experience
- Computer skills including MS Office, Property Management Software, Central Reservation Systems
- Experience in financial accounting, personnel supervision, and problem resolution
- Strong management skills with ability to delegate work and authority
- Excellent communication skills
- Motivated and professional in appearance
- Ability to bend, stoop, and lift up to 30 lbs
- Availability to work nights, weekends, and holidays
Job Duties
- Provide the highest quality of service to the guests at all times
- Meet and greet guests and ensure all hotel staff provides gracious hospitality
- Have a thorough knowledge of the property and community
- Have a thorough knowledge of the room types and differences
- Manage and coordinate activities of Front Desk Manager, Housekeeping Manager, and Restaurant Manager
- Manage meeting room and group sales
- Coordinate and communicate sales, group meetings, and sleeping room information with Front Desk and Restaurant
- Monitor and ensure compliance with all Guidelines for Operations
- Have thorough working knowledge of the central reservation system
- Ensure all equipment is maintained and outages reported and resolved
- Monitor communication between departments for positive flow
- Adhere to company dress and uniform standards
- Maintain downtime procedures to prevent revenue loss
- Promote sales of property services
- Develop point of purchase promotional material
- Pass and maintain TIPS or Responsible Vendor certification if alcohol is served
- Perform other capable assigned duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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