Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
flexible scheduling
Job Description
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. It specializes in managing high-profile hospitality assets in major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, and has rapidly growing operations in Europe, Latin America, and the Caribbean. Highgate’s portfolio boasts an aggregate asset value exceeding $20 billion and generates over $5 billion in cumulative revenues. The company’s expertise spans the full lifecycle of hospitality properties, from initial planning and development to recapitalization and disposition. Highgate is also known for developing bespoke hotel brands and... Show More
Job Requirements
- At least 5-6 years progressive experience in a hotel
- Bachelor’s Degree preferred
- Maintain a warm and friendly demeanor
- Effective verbal and written communication skills
- Ability to listen and clarify concerns
- Ability to multitask and prioritize
- Service-oriented approach
- Attend required meetings and trainings
- Participate in M.O.D. coverage
- Maintain regular attendance
- Maintain high standards of appearance and grooming
- Comply with operational standards and regulations
- Ability to identify and assist in problem-solving
- Effective problem handling skills
- Ability to evaluate complex information
- Maintain confidentiality
- Light physical work capability lifting up to 20 pounds
- Perform other duties as requested
Job Qualifications
- At least 5-6 years progressive experience in a hotel
- Bachelor’s Degree preferred
- Maintain a warm and friendly demeanor at all times
- Effective verbal and written communication skills with all levels of employees and guests
- Ability to listen understand and clarify concerns
- Ability to multitask and prioritize departmental functions
- Service-oriented approach in all guest and employee interactions
- Attend all required meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain regular attendance as per company standards
- Maintain high standards of personal appearance and grooming
- Comply with standards and regulations for safe and efficient operations
- Identify problem areas and assist in solutions
- Effective problem handling skills including anticipation prevention identification and resolution
- Ability to understand and evaluate complex information from various sources
- Maintain confidentiality of information
- Ability to perform light physical work lifting up to 20 pounds
- Perform additional duties as assigned by management
Job Duties
- Play a pivotal role in hotel sales efforts including calling on top ten accounts meeting clients hosting luncheons and receptions and meeting with on-site contacts regularly
- Tour operating departments daily making adjustments with department heads
- Conduct weekly staff meetings including training sessions reviewing previous and future sales and operations efforts
- Meet financial review dates and corporate programs timely
- Hold monthly financial review with department managers and supervisors
- Ensure department heads maintain budgeted productivity levels and accounting procedures
- Develop managers for future advancement through training programs
- Participate in required M.O.D. coverage
- Monitor development of management trainees
- Adhere to company policies and train new managers for compliance
- Assist with Highgate Hotel budget process
- Ensure training in service standards and compliance across departments
- Create positive team environment through employee motivation
- Inspect rooms regularly with Housekeeping Manager and Property Engineer
- Ensure daily invoice processing using A/P process
- Ensure timely monthly financial document submissions
- Maintain cleanliness and maintenance through inspections and preventive maintenance
- Ensure employees are attentive courteous and efficient
- Forecast monthly hotel financial position and perform reforecast
- Conduct management interviews and hiring procedures
- Interview final candidates for management positions
- Perform executive performance appraisals
- Motivate coach counsel and discipline management personnel
- Perform duties as requested by Vice President or Regional Director of Operations
- Ensure fair and equitable treatment of employees
- Meet clients on property to assist sales
- Be present in public areas during peak times greeting guests
- Ensure safe handling and monthly audits of hotel safe
- Conduct monthly credit meetings and participate in credit and collection policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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