Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Double Tree Charlotte Airport is a distinguished hotel that is part of the renowned PAH Management group, offering a welcoming and high-standard hospitality experience near the Charlotte Douglas International Airport. Known for its warm hospitality and exceptional service, Double Tree Charlotte Airport prides itself on providing guests with comfortable accommodations, excellent dining options, and a clean, secure environment. The hotel supports a thriving workplace culture focused on employee satisfaction, operational excellence, and a commitment to guest satisfaction. It is located strategically to cater to business travelers, tourists, and guests needing convenient access to airport facilities. This establishment encompasses comprehensive amenities,... Show More
Job Requirements
- At least 6 years progressive experience in a hotel or a related field
- Or a 4-year college degree and 4 to 5 years of related experience
- Or a 2-year college degree and 5 to 6 years of related experience
- Must be able to communicate verbally and written with all levels of employees and guests
- Must be effective at listening to and clarifying concerns
- Must be able to multitask and prioritize functions to meet deadlines
- Must maintain regular attendance in compliance with scheduling needs
- Must maintain high standards of personal appearance and grooming
- Must comply with PAH Management Standards and regulations
- Must be effective in handling problems including anticipating and solving
- Must be able to understand and evaluate complex information
- Must be able to maintain confidentiality of information
- Must have valid driver’s license for applicable state
- Long hours are sometimes required
- Ability to exert up to 20 pounds of force occasionally and/or 10 pounds frequently
Job Qualifications
- At least 6 years progressive experience in a hotel or related field
- 4-year college degree and 4 to 5 years of related experience
- 2-year college degree and 5 to 6 years of related experience
- Strong verbal and written communication skills
- Ability to listen, understand and clarify concerns effectively
- Multitasking and prioritizing departmental functions to meet deadlines
- Friendly and courteous demeanor with guests and employees
- Ability to maintain confidentiality
- Understanding of hotel operations and financial management
- Experience in staff motivation, coaching and disciplinary procedures
- Knowledge of safety regulations and compliance requirements
- Effective problem-solving skills
- Commitment to high standards of personal appearance and grooming
Job Duties
- Oversees rooms division, food and beverage division as well as engineering discipline
- Oversees development of new programs that result in an increased level of guest satisfaction and operational excellence
- Receives and responds to guest complaints in a timely manner
- Ensure that daily inventory is managed to maximize all potential room revenue and ensure that budgeted room revenues are met
- Supervise the food and beverage department to include food preparation, food and beverage service so as to maintain established operational standards and maximize profits of the hotel
- Generate an atmosphere that provides security and safety for all internal and external guests
- Establish and maintain cost control systems for all rooms and food and beverage related inventories
- Participate in the development of short term and long term financial and operational plans for the hotel
- Supervise an ongoing maintenance program, which includes the internal and external areas of the hotel
- Monitor and maintain the property specific cleanliness guidelines in all areas of the property
- Ensure high associate morale by rewarding team members who meet or exceed guest expectations
- Oversee implementation and development of all training programs
- Maintain compliance with all local, state and federal laws and regulations, directly involved with all hiring and disciplinary decisions
- Ensure complete processing of invoices daily by using the A/P process
- Ensure monthly financial reporting compliance
- Forecast the hotel’s financial position by estimating revenues and line-by-line expenses
- Prepare and conduct management interviews and follow hiring procedures
- Conduct department manager performance appraisals
- Motivate, coach, counsel and discipline all personnel
- Perform duties as requested by senior management
- Ensure fair treatment of all employees in compliance with company policies
- Meet clients on the property to assist in sales efforts
- Be present in public areas during peak times to greet guests and offer assistance
- Ensure procedures for handling the hotel safe and monthly safe audits are followed
- Conduct monthly credit meetings and actively manage hotel credit and collection policies
- Ensure all scheduled meetings take place on the property
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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