Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $24.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Paid Time Off
Employee Discounts
Professional development opportunities
Job Description
Courtyard by Marriott Houston Rice University is a distinguished hotel located strategically between the Houston Medical Center and Downtown Houston. This property is part of the renowned Marriott International brand, known globally for its exemplary standards in hospitality and guest services. The Courtyard by Marriott Houston Rice University offers a vibrant and dynamic workplace where associates can grow, thrive, and develop their careers in the hospitality industry. The hotel has earned the prestigious 2021 TripAdvisor Travelers' Choice Award, highlighting its dedication to outstanding guest experiences, making it a reputable destination for travelers visiting major attractions and institutions such as M.D.... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 3 years experience in hotel operations or similar role
- Proven leadership experience in managing teams
- Experience supporting sales efforts and business development
- Strong verbal and written communication skills
- Ability to handle guest complaints and resolve conflicts efficiently
- Knowledge of hotel industry standards and compliance
- Availability to work weekends and holidays
- Understanding of budgeting and financial processes
- Proficiency with property management systems and related software
Job Qualifications
- Bachelor's degree in hospitality management or related field preferred
- Proven leadership and management experience in hotel operations
- Strong sales and negotiation skills particularly in group and negotiated business
- Excellent communication skills both verbal and written
- Demonstrated customer service excellence with a guest-first mindset
- Financial acumen including budgeting, forecasting and financial reporting
- Familiarity with hotel management software and operational systems
- Ability to multitask and manage time effectively
- Problem-solving and conflict resolution skills
- Adaptability in a fast-paced environment
- Flexibility to work weekends and holidays
Job Duties
- Oversee daily hotel operations ensuring departments function efficiently and meet service standards
- Support sales team by prospecting and maintaining group and negotiated business
- Assist in hiring, training, and managing staff to ensure motivated team and exceptional guest experience
- Handle guest complaints and resolve issues to maintain high customer satisfaction
- Ensure compliance with health, safety, regulatory requirements and brand standards
- Collaborate with sales to promote the property and increase occupancy and revenue
- Act as General Manager in their absence making critical decisions and ensuring seamless operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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