Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,888.00 - $47,500.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Career growth opportunities
Daily Pay access
Job Description
WoodSpring Suites in Charlotte, NC, is a prominent extended-stay hotel brand known for offering affordable and comfortable accommodations tailored for travelers who require longer stays. Managed by Hotel Management & Consulting, Inc., WoodSpring Suites provides guests with a home-like environment featuring functional amenities, clean rooms, and convenient locations. The company prides itself on delivering excellent customer service backed by a team of dedicated hospitality professionals who are passionate about enhancing the guest experience. As part of a dynamic hospitality team, WoodSpring Suites fosters an encouraging work environment where employees are valued, respected, and provided with paths for career advancement. The... Show More
Job Requirements
- Education equivalent to high school diploma or GED
- Minimum 1 year experience in hotel leadership, including front desk and back-of-house operations
- Proficient computer skills
- Ability to perform physical tasks such as kneeling, squatting, standing, sitting, bending, and twisting for long periods
- Ability to lift, push, pull up to 20 lbs regularly, occasionally up to 50 lbs
- Effective oral and written communication skills
- Strong team building skills
- Excellent organizational, time management, and problem-solving skills
Job Qualifications
- Minimum of 1 year experience in hotel leadership, including front desk and back-of-house operations
- Proficient computer skills
- Strong team building skills
- Excellent organizational, time management, and problem-solving abilities
- Effective oral and written communication skills
- Proactive in solving problems
Job Duties
- Train and provide guidance to staff
- Discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles
- Provide hands-on support and guidance to ensure the team achieves outstanding results
- Post checks in PMS, complete weekly labor tracker, manage payment due reports, postpaid outs and receipts
- Ensure the hotel maintains high standards of cleanliness and swiftly address guest concerns
- Assign rooms to be cleaned by housekeeping and aid General Manager in inspecting rooms
- Manage inventory, check property email, build relationships with vendors and guests, and foster teamwork
- Network within the local community to promote the property and build strong relationships with competitive properties, local organizations, and key clients
- Lead in-house guest sales and marketing initiatives to increase occupancy
- Assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs
- Cover employee shifts as needed to ensure operational continuity
- Know and follow property emergency procedures and ensure security needs are met
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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