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Assistant General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $43,888.00 - $46,388.00
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Career growth opportunities
Daily Pay access

Job Description

Hotel Management & Consulting, Inc. is a distinguished leader in the hospitality industry, dedicated to providing exceptional management and consulting services for hotels. With a track record of cultivating high-performing teams and optimizing hotel operations, the company partners with properties across diverse markets to elevate guest experiences and operational efficiencies. Their approach emphasizes a culture of performance balanced with respect for personal life, fostering an inclusive workplace where merit-based advancement is a core principle. At LivAway Suites in Smyrna, TN, a well-regarded extended-stay hotel, the company’s commitment to exemplary service, team development, and community engagement is at the forefront of... Show More

Job Requirements

  • Minimum of 1 years' experience in hotel leadership
  • knowledge of front desk and back-of-house operations
  • proficient computer skills
  • strong team building skills
  • excellent organizational skills
  • excellent time management skills
  • strong problem-solving abilities
  • effective oral and written communication skills
  • ability to perform physical tasks involving kneeling, squatting, standing, sitting, bending, and twisting for long periods of time
  • ability to lift, push, pull up to 20lbs regularly, occasionally up to 50lbs

Job Qualifications

  • Minimum of 1 years' experience in hotel leadership, including front desk and back-of-house operations
  • proficient computer skills
  • strong team building skills
  • excellent organizational, time management, and problem-solving abilities
  • effective oral and written communication skills
  • proactive in solving problems

Job Duties

  • Train and provide guidance to staff
  • discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles
  • provide hands-on support and guidance to ensure the team achieves outstanding results
  • post checks in PMS
  • complete weekly labor tracker
  • manage payment due reports
  • postpaid outs and receipts
  • ensure the hotel is always guest ready by maintaining high standards of cleanliness and swiftly addressing any guest concerns
  • monitor and follow up on guest feedback and concerns
  • suggest and sell amenities
  • ensure guest and property security
  • assign rooms to be cleaned by housekeeping and aide GM in inspecting rooms
  • manage inventory
  • check property email
  • build relationships with vendors and guests
  • foster teamwork
  • network within the local community to promote the property and build strong relationships with competitive properties, local organizations, and key clients
  • lead in-house guest sales and marketing initiatives to increase occupancy
  • assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs
  • flexible for covering employee shifts as needed to ensure operational continuity in the event of unexpected absences
  • know and follow property emergency procedures and ensure the security needs of the property and guests are met
  • perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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