Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,888.00 - $47,500.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Daily Pay access
Employee assistance program
career growth
Job Description
WoodSpring Suites in Charlotte, NC is a respected extended-stay hotel brand known for providing affordable, comfortable, and convenient lodging options to travelers who require longer stays. As part of WoodSpring Suites, this location offers guests a welcoming environment with a focus on exceptional service and quality accommodations. The hotel caters to both business travelers and families alike, emphasizing spacious rooms with full kitchens, flexible stay durations, and value-driven experiences. Operating under the management company Hotel Management & Consulting, Inc., this property thrives on efficient operations, high guest satisfaction, and fostering a collaborative team culture. The company is committed to providing... Show More
Job Requirements
- Minimum of 1 years' experience in hotel leadership
- proficiency with computer systems
- ability to lead and train a team
- excellent communication skills
- strong organizational and time management skills
- physical ability to perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods of time
- ability to lift, push, pull up to 20lbs regularly and occasionally up to 50lbs
Job Qualifications
- Minimum of 1 years' experience in hotel leadership, including front desk and back-of-house operations
- proficient computer skills
- strong team building skills
- excellent organizational, time management, and problem-solving abilities
- effective oral and written communication skills
- proactive in solving problems
Job Duties
- Train and provide guidance to staff
- discuss staff performance discrepancies and training needs with General Manager and attend and lead staff huddles
- provide hands-on support and guidance to ensure the team achieves outstanding results
- post checks in PMS, complete weekly labor tracker, manage payment due reports, postpaid outs and receipts
- ensure the hotel is always 'Guest Ready' by maintaining high standards of cleanliness and swiftly addressing any guest concerns
- monitor and follow up on guest feedback and concerns, suggest and sell amenities, and ensure guest and property security
- assign rooms to be cleaned by housekeeping and aide GM in inspecting rooms
- manage inventory, check property email, build relationships with vendors and guests, and foster teamwork
- network within the local community to promote the property and build strong relationships with competitive properties, local organizations, and key clients
- lead in-house guest sales and marketing initiatives to increase occupancy
- assist with housekeeping in rooms as needed and daily completion of laundry duties and public space needs
- flexible for covering employee shifts as needed to ensure operational continuity in the event of unexpected absences
- know and follow property emergency procedures and ensure the security needs of the property and guests are met
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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