Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Career Development
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company that stands out as a leader and innovator in the hospitality industry. Renowned for its expansive portfolio and strategic operations, Highgate is the dominant player in major U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu. The company is also rapidly expanding its presence in Europe, Latin America, and the Caribbean. With a portfolio of global properties representing an aggregate asset value exceeding $20 billion and generating over $5 billion in cumulative revenues, Highgate demonstrates significant scale and influence in the hotel management sector. The... Show More
Job Requirements
- Bachelor’s degree preferred
- At least 5-6 years progressive hotel experience
- Ability to work long hours sometimes required
- Maintain warm and friendly demeanor
- Effective communication skills both verbal and written
- Ability to listen, understand and clarify employee and guest concerns
- Able to multitask and prioritize departmental functions
- Attentive, friendly, courteous and service oriented manner
- Attend hotel required meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain regular attendance as per scheduling needs
- High standards of personal appearance
- Compliance with Highgate policies and procedures
- Maximize productivity and identify problems
- Effective problem handling
- Ability to understand and evaluate complex data
- Maintain confidentiality of information
- Physical ability for light work involving up to 20 pounds of force
- Perform other duties as requested by management
Job Qualifications
- At least 5-6 years progressive experience in a hotel
- Bachelor’s degree preferred
- Ability to work long hours as needed
- Maintain warm and friendly demeanor at all times
- Effective verbal and written communication skills with all levels of employees and guests
- Strong listening skills to understand and clarify concerns
- Ability to multitask and prioritize departmental functions to meet deadlines
- Attentive, friendly, courteous and service-oriented approach in all interactions
- Attendance at all required hotel meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain regular attendance compliant with scheduling needs
- High standard of personal appearance and grooming, including wearing nametags
- Comply with Highgate standards and regulations for safe and efficient operations
- Ability to identify problems and assist with solutions
- Proficient in handling problems including anticipating and resolving issues
- Capacity to evaluate complex information and data to meet objectives
- Ability to maintain confidentiality of information
- Physical ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently
- Perform other duties as requested by management
Job Duties
- Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis
- Tour operating departments daily, making adjustments as needed via department heads
- Conduct weekly staff meetings, including weekly training sessions presented by managers and self per Highgate Hotel standards, review previous and future sales and operations efforts
- Meet all financial review dates and corporate directed programs timely
- Hold monthly financial review with all department managers, M.I.D.'s and supervisors
- Ensure all department heads maintain budgeted productivity levels and Highgate checkbook accounting procedures
- Develop managers for future advancement through competency and corporate sponsored training
- Participate in required M.O.D. coverage
- Maintain direct contact with and monitor management trainees
- Adhere to all Highgate policies and procedures, train new managers accordingly
- Oversee and assist in the budget process as required
- Ensure training in service standards use steps to effective training per Highgate standards, including compliance with Garden Standard of the Week
- Assist in creating a positive team-oriented environment focusing on guest through employee development and motivation
- Inspect rooms regularly with Housekeeping Manager and Property Engineer
- Ensure complete processing of invoices daily using A/P process
- Ensure all financial documents timely submitted monthly to Corporate Office
- Ensure cleanliness and maintenance of property through inspections and preventive maintenance with department managers
- Ensure attentive, friendly, courteous and efficient employee interactions with guests, managers and employees
- Forecast monthly hotel financial position by estimating revenues and expenses, analyze data for accurate reforecast
- Prepare and conduct management interviews, follow hiring procedures per Highgate S.O.P.
- Interview all prospective final candidates for management positions before offers
- Perform Executive Committee members' performance appraisals per Highgate S.O.P.
- Motivate, coach, counsel and discipline management personnel as per Highgate S.O.P.
- Perform duties as requested by Vice President or Regional Director of Operations
- Ensure fair and equitable treatment of employees per Highgate S.O.P.
- Meet clients on property to assist sales efforts
- Be present in public areas during peak times greeting guests and offering assistance
- Ensure hotel safe handling procedures with security and audit compliance
- Conduct monthly credit meetings and participate in credit and collection policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: