Assistant General Manager

Charleston, WV, USA|Onsite

Job Overview

Compensation

Type:

Hourly

Rate:

Range $16.00 - $24.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

401(k) Plan

Career development opportunities

flexible scheduling

Job Description

This opportunity is offered by a well-established restaurant committed to delivering exceptional dining experiences through a team-oriented environment and outstanding guest service. As a restaurant that values quality, innovation, and operational excellence, it seeks to foster a culture where every team member is empowered to contribute towards the overall success of the establishment. The restaurant prides itself on maintaining high standards in food quality, customer satisfaction, and providing a workplace that supports career growth and development for its employees. With a strong emphasis on training and maintaining a robust team dynamic, the restaurant is looking to enhance its leadership team... Show More

Job Requirements

High school diploma or equivalent
Minimum of 3 years experience in restaurant or hospitality management
Experience with Aloha and CTUIT systems
ServSafe certification or willingness to obtain
Ability to work flexible hours including weekends and holidays
Strong physical ability to perform job duties
Excellent leadership and team management skills
Ability to handle guest complaints professionally
Strong computer literacy
Ability to train and supervise team members effectively

Job Qualifications

Proven experience in restaurant management or assistant management roles
Strong leadership and coaching skills
Ability to manage multiple tasks and teams effectively
Competency with restaurant management software such as Aloha and CTUIT
Knowledge of ServSafe standards and food safety regulations
Excellent communication and interpersonal skills
Experience in staff training and development
Ability to manage guest complaints and ensure customer satisfaction
Strong organizational and documentation skills

Job Duties

Conduct second interviews and schedule orientations
Conduct new team member orientations including paperwork
Enter new team members into Aloha and CTUIT systems
Ensure 100 percent completion of onboarding process
Provide new team members with training schedules using certified Wing Certified Trainers only
Complete and file all training paperwork after day six
Follow up daily on training with signatures
Facilitate post-shift training meetings primarily by the training manager
Develop and maintain Wing Certified Trainers for all restaurant sections
Keep all WCT paperwork, evaluations, and certifications organized
Hold regular monthly WCT meetings and conduct biannual evaluations
Manage all new menu rollouts
Provide ServSafe training to all Wing Certified Trainers
Follow operating standards for tipped team members and FOH support
Open and close duties for tipped employees
Adjust pay rate statuses when necessary during shifts
Manage guest complaints and close guest comment and hot alert forms within 48 hours
Perform quarterly full Quality Service Checks
Handle all non-McLane ordering
Enter invoices and manage accounts payable in CTUIT
Ensure training process is 100 percent complete every time
Develop Wing Certified Trainers continuously
Maintain communication and cooperate with management and team members

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: