Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
Paid vacation
paid sick days
Paid parental leave
Employee Discounts
401k plan
Employee stock purchase plan
free employee parking
free colleague meals
Career development opportunities
Job Description
Hyatt is a globally recognized hospitality company committed to creating a sense of belonging and providing exceptional experiences to guests around the world. At Hyatt, the philosophy goes beyond just hospitality; it’s about making every individual feel at home regardless of location. The company is dedicated to transforming ordinary trips into memorable journeys and turning jobs into meaningful careers. Hyatt is renowned for its emphasis on connection, sustainability, and inclusivity, ensuring every employee’s role is vital and valued. This creates a supportive environment where opportunities abound and individuality is celebrated, making Hyatt a preferred employer in the hospitality industry.
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Job Requirements
- High school diploma or equivalent
- Minimum 2-3 years of experience in hotel management or similar leadership role
- Proven ability to lead and motivate a diverse team
- Strong knowledge of hotel operational departments and procedures
- Excellent communication and interpersonal skills
- Ability to handle guest complaints and resolve conflicts effectively
- Proficiency with hotel management software such as Opera
- Availability to work flexible hours including nights weekends and holidays
- Experience in sales and marketing is preferred
- Demonstrated capability in budget management and financial reporting
Job Qualifications
- 2-3 years of experience in hotel management preferably in an Assistant General Manager or similar role
- Strong understanding of hotel operations including front desk housekeeping food & beverage and maintenance
- Exceptional leadership and team-building skills with the ability to motivate and develop staff
- Excellent communication and interpersonal skills both with guests and colleagues
- Strong problem-solving and conflict-resolution abilities
- Proficiency in hotel management software i.e. Opera and Microsoft Office Suite
- Flexible and adaptable able to thrive in a dynamic fast-paced environment
- Ability to work varied hours including nights weekends and holidays
- Previous experience in sales and marketing within the hotel industry
- Experience in managing budgets and financial reports
Job Duties
- Assist in overseeing the daily operations of the hotel including guest services housekeeping front office food & beverage and maintenance
- Ensure that the highest standards of guest satisfaction are consistently met by handling guest concerns and ensuring the hotel maintains a welcoming atmosphere
- Supervise and motivate staff providing coaching and support
- Foster a positive team culture and maintain employee engagement
- Assist in budgeting forecasting and financial planning
- Help manage operating costs and maximize revenue through effective hotel management practices
- Hire train and evaluate hotel employees
- Encourage career growth and development through ongoing training and mentorship
- Ensure all hotel operations comply with company policies and standards health and safety regulations and local laws
- Work alongside the Sales team to promote the hotel’s services and increase booking rates ensuring the hotel is competitive in its market
- Assist the General Manager in preparing monthly reports including revenue occupancy rates guest satisfaction scores and other performance metrics
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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