ASSISTANT FRONT OFFICE MANAGER |SALARY RANGE $56,750-67,050/YEAR
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $56,750.00 - $67,050.00
Work Schedule
Standard Hours
Benefits
competitive salary
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
Tuition Reimbursement
Job Description
Hyatt is a globally recognized hospitality company committed to caring for people so they can be their best. As a renowned hotel chain, Hyatt fosters an inclusive environment that prioritizes the well-being of its employees, supports their growth, and encourages them to thrive both personally and professionally. Empathy is embedded in the company culture, making it a core value and a way of life. Hyatt operates luxury and upscale hotels worldwide, delivering exceptional guest experiences through quality service and innovative hospitality practices. Hyatt's reputation is built on values such as respect, integrity, and care, which extend equally to guests and... Show More
Job Requirements
- At least one year of supervisory experience
- Previous experience in a hotel setting
- Ability to work flexible hours including weekends and holidays
- Strong organizational and multitasking skills
- Excellent communication skills
- Ability to lead and motivate a diverse team
- Knowledge of front office operations and procedures
- Commitment to delivering exceptional guest service
- Familiarity with financial analysis related to hotel operations
- Ability to maintain high standards of safety and cleanliness
Job Qualifications
- At least one year experience in a supervisory role
- Previous hotel experience
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to analyze financial and operational data
- Experience in guest relations and resolving customer complaints
- Knowledge of health, safety, and sanitation regulations
- Ability to coordinate with multiple departments and teams
- Proficiency in scheduling and payroll administration
- Effective problem-solving and decision-making skills
Job Duties
- Support and manage the Front Office while collaborating with other hotel departments
- Supervise, empower, lead, coach and motivate the team including Front Office Leads to achieve exceptional guest service results and associate engagement
- Assist the hotel in reaching top service scores by reviewing guest feedback and coordinating with relevant teams
- Review staffing and equipment needs proactively
- Coordinate and execute the guest arrival and departure experience
- Assist with department scheduling and payroll
- Perform daily walk-throughs to ensure safety and compliance with Hyatt standards
- Develop ideas for special events and holiday functions
- Monitor inventory, control purchasing, and manage supplier relationships
- Coordinate with sales and events teams for flawless event execution
- Maintain high standards of service for exceptional guest experiences
- Collaborate on lobby activations and upselling programs with the Front Office Manager
- Implement procedures to increase guest and employee satisfaction
- Resolve customer complaints to maintain high satisfaction levels
- Coach and counsel employees to uphold Hyatt service standards
- Analyze financial and operational data to improve revenue and profitability
- Facilitate administrative tasks including payroll, reports, forecasts, and inventory
- Develop and implement strategies to drive revenue across the Rooms Division
- Collaborate with Revenue and Reservation teams to optimize hotel selling strategies
- Optimize staff scheduling for coverage and labor cost management
- Work on proactive communication and project initiatives with the Front Office Manager
- Serve as primary contact for high-profile clients during event execution
- Monitor guest satisfaction feedback and implement corrective plans
- Analyze guest feedback for continuous service improvement
- Ensure all event spaces and equipment are clean and operational
- Enforce all health, safety, and sanitation standards according to regulations
Browse restaurant and hotel jobs on OysterLink.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: