ASSISTANT FRONT OFFICE MANAGER |SALARY RANGE $56,750-67,050/YEAR
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $56,750.00 - $67,050.00
Work Schedule
Standard Hours
Benefits
competitive salary
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
Tuition Reimbursement
Employee Discounts
Complimentary Meals
Job Description
Hyatt is a leading global hospitality company renowned for its commitment to caring for people so they can be their best. With a strong presence worldwide, Hyatt operates a portfolio of luxury hotels, resorts, and residences across diverse locations. Hyatt is dedicated to creating an inclusive environment where employees, or colleagues as they are called, are valued as the heart of the company. This commitment fosters an atmosphere that promotes well-being, growth, and success both personally and professionally. Known for its empathetic culture, Hyatt positions empathy not just as a corporate value but as a fundamental way of life that... Show More
Job Requirements
- At least one year experience in a supervisory role
- Hotel experience required
Job Qualifications
- At least one year experience in a supervisory role
- Hotel experience required
Job Duties
- Supports and manages the Front Office while working with the other hotel departments
- Supervise, empower, lead, coach and motivate the team including Front Office Leads achieving exceptional guest service results and complete associate engagement
- Assist the hotel in reaching top box service scores on Meeting Planner surveys by ensuring thorough communication and understanding with guests and other departments
- Proactively review staffing and equipment needs
- Ensure coordination and execution of guest arrival and departure experience
- Assist with department scheduling and payroll
- Perform daily walk-throughs to ensure safety and Hyatt corporate standards
- Develop ideas for special events and holiday functions
- Monitor inventory, control purchasing, and manage supplier relationships
- Coordinate with sales and events team for flawless execution of Meeting Planner arrival experience
- Uphold impeccable service standards for exceptional guest experience
- Work alongside Front Office Manager for creation and execution of lobby activations
- Ensure Upselling program is current and engaged
- Implement procedures to increase guest and employee satisfaction
- Resolve customer complaints to maintain high customer satisfaction
- Coach and counsel employees to reflect Hyatt service standards
- Analyze financial and operational data to implement strategies that increase revenue and profitability
- Facilitate payroll, reports, forecasts, point of sale procedures, inventory
- Create and implement strategies to drive revenue across the Rooms Division
- Work with Revenue and Reservation to optimize hotel selling strategy
- Optimize staff scheduling for adequate coverage and manage labor costs
- Communicate proactively for effective results related to Project Olympia
- Serve as primary point of contact for high-profile clients during execution phases
- Monitor guest satisfaction feedback and implement corrective action plans
- Analyze guest feedback to improve service delivery and develop long-term business strategies
- Ensure all event spaces, restaurant, kitchen, and equipment are clean and operational
- Enforce health, safety, and sanitation standards according to regulations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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