Assistant Front Office Manager | HOTEL DU PONT

Wilmington, DE, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $44,600.00 - $63,100.00

Work Schedule

Rotating Shifts

Flexible

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development opportunities

flexible scheduling

career advancement

Job Description

HOTEL DU PONT is a prestigious and iconic luxury hotel known for its rich history and exceptional guest service. Situated in the heart of a vibrant community, the hotel offers guests a blend of classic elegance and modern sophistication. As a distinguished establishment in the hospitality industry, HOTEL DU PONT has built a reputation for providing unparalleled experiences that combine comfort, style, and attentive service. The hotel features refined guest rooms, exquisite dining, and a host of amenities designed to cater to discerning travelers seeking excellence in every aspect of their stay. Every team member at HOTEL DU PONT plays... Show More

Job Requirements

Minimum of 2 years experience in front desk or guest services leadership
Experience working in luxury or boutique hotel environments preferred
Proficiency with hotel property management systems such as Opera or equivalent
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Ability to remain calm and effective under pressure
Commitment to upholding brand standards and operational procedures

Job Qualifications

At least 2-3 years of front desk or guest services leadership experience preferably in a luxury or boutique hotel
Natural leader who thrives in guest-facing roles and finds joy in creating a welcoming environment
Organized dependable and able to think on your feet in high-pressure situations
Tech-savvy with experience in hotel PMS systems such as Opera or similar
Takes ownership and pride in every shift empowering team and elevating guest experience

Job Duties

Assist in managing all aspects of the Front Office including Front Desk Guest Services and Bell Valet operations
Lead and motivate a team of associates to deliver exceptional anticipatory service
Resolve guest issues with professionalism and a commitment to guest satisfaction
Ensure operational procedures and brand standards are followed consistently
Oversee training scheduling and performance development for Front Office associates
Support communication across departments to ensure smooth guest experiences and issue resolution
Act as Manager on Duty as needed representing hotel leadership

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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