ASSISTANT FRONT OFFICE MANAGER | BENEFITS INCLUDE: 401K, TUITION REIMBURSEMENT, AND MANY MORE!
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $64,484.00 - $74,100.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Free room nights
discounted room rates
friends and family room rates
Medical insurance
prescription insurance
Dental Insurance
Vision Insurance
401K with company match
Paid vacation
sick days
new child leave
personal day
Paid Family Bonding Time
Adoption assistance
Tuition Reimbursement
free colleague meals
Employee stock purchase plan
Retail Discounts
Job Description
Hyatt is a globally recognized hospitality company that believes deeply in the power of belonging—making every guest feel at home no matter where they are in the world. Renowned for transforming trips into memorable journeys and encounters into meaningful experiences, Hyatt is committed to creating a workplace where jobs become careers and individuality is celebrated. Hyatt’s unwavering focus on connected, sustainable, and humane travel experiences positions it as a leading name in the hotel industry. Hyatt Regency San Francisco, located in the heart of the city’s financial district with stunning views of the Embarcadero and San Francisco Bay, offers a... Show More
Job Requirements
- Minimum 2 years of hotel front office experience including at least 1 year in a supervisory lead capacity or equivalent
- proficiency with hotel systems PMS experience required specific systems vary by property
- excellent communication problem solving and conflict resolution skills
- flexible schedule availability nights weekends holidays
Job Qualifications
- Minimum 2 years of hotel front office experience including at least 1 year in a supervisory lead capacity or equivalent
- strong knowledge of front office operations guest service and service recovery practices
- ability to lead teams in a fast paced high volume environment
- proficiency with hotel systems PMS experience required specific systems vary by property
- excellent communication problem solving and conflict resolution skills
- flexible schedule availability nights weekends holidays
- experience in an upper upscale or large convention business hotel environment is preferred
- Hyatt brand experience or familiarity with World of Hyatt loyalty recognition is preferred
- experience with group business VIP handling and high occupancy operations is preferred
Job Duties
- Support daily front office operations including Front Desk Guest Services Concierge and Bell Valet coordination as applicable
- ensure consistent execution of brand standards service recovery and guest experience routines
- assist with daily planning of arrivals VIPs groups special requests and room readiness communication
- help manage front office cash handling shift audits key control and compliance with SOPs
- proactively engage with guests and resolve concerns quickly and professionally using service recovery tools and empowerment guidelines
- monitor guest feedback and drive improvement actions with the team
- maintain visibility in the lobby during peak periods to support service flow and guest satisfaction
- assist in supervising coaching and motivating front office colleagues to achieve service and performance goals
- help train new hires on systems service standards upselling and safety security procedures
- support scheduling shift coverage daily briefings and effective handoffs between shifts
- support revenue opportunities through upselling room type optimization and loyalty recognition
- track and help improve key metrics such as guest satisfaction scores check in check out efficiency and service recovery outcomes
- assist with inventory coordination and communication with Housekeeping and Revenue Reservations teams
- partner closely with Housekeeping Engineering Security Sales Events and Revenue Management to deliver smooth operations especially during high occupancy and group arrivals
- promote a safe secure environment and ensure adherence to hotel policies and local regulations
OysterLink - a focused job platform for restaurants and hotels.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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