Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $41,500.00 - $58,600.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
vacation
sick leave
Holiday pay
401k plan
Job Description
The Westin Riverwalk Hotel is a luxurious establishment located along the iconic San Antonio River Walk, renowned for its historic and cultural significance. This hotel offers a unique blend of modern comfort and timeless charm, creating a memorable experience for both guests and employees. As part of the Marriott International family, the Westin Riverwalk provides exceptional opportunities for growth and development within the hospitality industry. Employees benefit from comprehensive health insurance, employer-matching 401k plans, and a variety of on-site perks such as complimentary meals, free bus passes, and significantly discounted downtown parking. The hotel fosters a vibrant and inclusive culture... Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year front desk experience
- Proficient with PMS system and computer literacy
- Ability to handle cash and credit transactions
- Must possess thorough knowledge of front office operations
- Strong organizational and multitasking skills
- Ability to stand for four or more hours
- Effective communication skills
- Able to remain calm during emergencies
- Ability to build effective working relationships
- Availability to work regularly
- Professional appearance and manner
Job Qualifications
- Minimum one year of front desk experience
- High school diploma or equivalent
- Hotel experience preferred
- Proficient with PMS system and computer literacy
- Advanced knowledge of brand's reward program
- Able to handle cash and credit transactions
- Maintain a professional appearance and manner
- Thorough knowledge of front office operations and job requirements
- Ability to deal effectively and patiently with customers
- Strong organizational skills and ability to multitask
- General knowledge of local area attractions and transportation
- Ability to stand for four or more hours
- Ability to observe and respond to emergency situations
- Ability to maintain effective relationships with associates and customers
- Ability to remain calm and alert in emergencies
- Effective verbal and written communication skills
- Adapt communication style to different audiences
Job Duties
- Ensure efficient guest registration, checkout, guest service, and telephone service while applying brand standards
- Implement company and franchise programs
- Prepare forecasts and reports and assist in the development of the Rooms Division budget
- Monitor and maintain front office systems and equipment to ensure optimum performance
- Track guest satisfaction surveys and maximize the use of the guest response tracking system
- Provide training for entry-level associates and supervisors
- Develop and implement controls for expense management
- Utilize labor management tools to schedule and control labor costs
- Interview, hire, train, develop, and resolve problems with staff
- Ensure timely completion of performance appraisals
- Communicate clearly to staff both verbally and in writing
- Interact positively with customers and resolve problems to maintain high satisfaction
- Ensure compliance with front office, guest service, and PBX standard operating procedures
- Coordinate activities with other hotel departments to enhance communication and guest satisfaction
- Assist in daily maintenance of room inventory status for optimum revenue and guest experience
- Maintain front desk related equipment and stock of supplies
- Resolve customer complaints and anticipate potential problems
- Develop relations with sales team for sales strategies
- Comply with attendance rules and be regularly available
- Perform other assigned job-related duties
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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