Assistant Front Office Manager - Live Hotel - Philadelphia

Philadelphia, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Salary

Rate:

Range $44,000.00 - $62,100.00

Work Schedule

Standard Hours

Benefits

onsite Wellness Clinic

generous retirement savings options

free uniforms

Free parking

Discounted meals

service and attendance bonuses

Tuition Reimbursement

advancement opportunity

discounts on hotels, theme parks, travel, and more

Job Description

Live! is a vibrant and high-energy casino and hotel resort known for its dynamic environment and commitment to exceptional guest experiences. Located in a bustling entertainment district, Live! offers a range of amenities and services designed to provide guests with memorable stays, including luxury accommodations, diverse dining options, and engaging entertainment. As a renowned hospitality and gaming establishment, Live! prioritizes teamwork, fairness, and fun, fostering a culture where employees can thrive while delivering outstanding customer service. The casino operates 24/7, creating a fast-paced and exciting atmosphere that demands adaptability and dedication from its staff.

The role of Assistant... Show More

Job Requirements

High school education or equivalent
Five to seven years of experience in a high volume hotel, front office, reservations or room division management with a 4-year degree in a related field or equivalent work experience
Must be able to comply with all state gaming regulations, which may include obtaining a license
Lifting and carrying up to 50lbs
Pushing/pull up to 100lbs
Some bending/kneeling
Frequent walking and standing
Some sitting
Climbing steps

Job Qualifications

High school education or equivalent
Five to seven years of experience in a high volume hotel, front office, reservations or room division management
Four-year degree in a related field or equivalent work experience
Profound experience in customer service office management and basic bookkeeping procedures
Strong communication and interpersonal skills
Good organizational, multitasking, and problem-solving skills
Able to read and interpret instructions and directions for guests
Able to communicate without impediment with guests and staff in all areas relating to guest service

Job Duties

Supervise the performance of assistant front desk office managers, guest service agents, rooms control agents, night auditors, and bell persons
Develop and manage the front office budget
Ensure the safety and security of employees and customers
Work closely with sales department to maintain the highest occupancy level
Achieve measurable goals to ensure guest service satisfaction
Participate in hiring process of front office staff
Review staffing levels and delegate assigned responsibilities
Review rooms activities and promotional status with director of hotel operations
Monitor and adjust performance to local and national competition
Meet with departmental directors and managers as necessary

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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