Assistant Front Office Manager - FULL TIME - The Guest House at Graceland
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $40,100.00 - $56,700.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
overtime pay
Career advancement opportunities
Job Description
Elvis Presley Enterprises invites applicants to join the vibrant and historic environment of Graceland, one of the most iconic landmarks in the United States. Established as a premier tourist destination since 1982, Graceland has welcomed more than 20 million visitors from across the U.S. and around the world. Recognized as one of the top five most-visited home tours in the nation, the estate is second only to The White House in fame. The property took its place on the National Register of Historic Places in 1991 and was designated a National Historic Landmark in 2006, underscoring its cultural and historical... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in guest service or front desk roles required
- Supervisory experience preferred
- Proficiency in Microsoft Office Suite
- Ability to communicate clearly in writing and verbally
- Capability to handle multiple tasks under pressure
- Ability to work flexible hours including weekends, holidays, and overtime
- Valid driver's license required
- Ability to lift up to 25 pounds
- Ability to stand and walk for long periods
- Ability to maintain confidentiality and professionalism
- Passing background check and pre-employment drug test
Job Qualifications
- Previous guest service and front desk experience
- Aptitude for supervisory responsibilities including performance appraisals, assigning tasks, motivating employees and encouraging employee development
- Proficient in Microsoft Office Suite
- Excellent communication and interpersonal skills
- Ability to prioritize and work with minimum supervision
- Knowledge of Memphis and local attractions preferred
- Organizational skills to prioritize wide variety of tasks
- Ability to handle sensitive issues and maintain confidentiality
- Hospitality field or equivalent work-related experience
- Valid driver's license
- Hotel operation experience and or equivalent education in hotel management or business administration
- Previous supervisory experience preferred
Job Duties
- Assist the Front Office Manager with assigning tasks and department shift coverage as needed
- Field complaints and address guest concerns
- Answer phone inquiries, direct calls and provide information
- Oversee and supervise PBX, Front Desk, Guest Services, and Bell Person staff
- Address complaints and requests with quality customer service skills
- Train new employees
- Monitor front desk and ensure that employees comply with all security procedures for guests and visitors
- Create, organize, and maintain schedules for all employees in the department
- Ensure front desk is always covered
- Perform bookkeeping, reservations, and clerical duties
- Fill in for night auditor and other front desk positions as needed
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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