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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $72,000.00 - $75,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
401(k) matching
Dental Insurance
Employee assistance program
employee discount
Food provided
Free parking
Health Insurance
Life insurance
Paid jury duty
Paid Time Off
Parental leave
Professional development assistance
Retirement Plan
Tuition Reimbursement
Vision Insurance
Job Description
We are a distinguished hotel franchise operated independently, committed to delivering exceptional guest experiences through dedicated service and operational excellence. Our establishment prides itself on adhering to high standards in hospitality, ensuring our guests enjoy a comfortable, welcoming, and memorable stay. As a respected player in the hotel industry, we focus on creating a positive work environment that supports growth, innovation, and strong team collaboration. This opportunity lies within a full-time position offering an annual salary range of $72,000 to $75,000, reflecting our dedication to attracting and retaining top hospitality talent.
The role of Assistant Front Office Manager ... Show More
The role of Assistant Front Office Manager ... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of two years of front office or guest services experience in a hospitality setting
- At least one year in a supervisory or lead role preferred
- Strong customer service and problem-solving skills
- Ability to exercise good judgment and make sound decisions under pressure
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to work a flexible schedule including weekends, holidays, and evenings
- Ability to establish and maintain effective working relationships with guests, team members, and management
Job Qualifications
- High school diploma or equivalent
- College degree in hospitality or related field preferred
- Minimum of two years of front office or guest services experience in a hospitality setting
- At least one year in a supervisory or lead role preferred
- Strong customer service and problem-solving skills
- Ability to exercise good judgment and make sound decisions under pressure
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to work a flexible schedule including weekends, holidays, and evenings
- Ability to establish and maintain effective working relationships with guests, team members, and management
Job Duties
- Assist the Front Office Manager in supervising front desk agents, front office supervisors, guest service/bell staff, concierge, and PBX operators including scheduling, training, coaching, and performance feedback
- Greet and assist guests in a professional, courteous manner during check-in, check-out, and throughout their stay
- Anticipate and respond to guest needs, concerns, and complaints, ensuring issues are resolved promptly and appropriately
- Maintain knowledge of front office operations including the property management system, cash handling procedures, and room inventory management
- Support coordination of room assignments, group blocking, and special requests, ensuring communication with Housekeeping, Engineering, and other departments as needed
- Assist in monitoring occupancy levels and applying yield management techniques to maximize revenue
- Maintain accurate financial transactions including handling cash, checks, and credit card payments in accordance with company policies
- Help implement and promote programs or initiatives to improve guest satisfaction and operational efficiency
- Maintain compliance with all safety, security, and emergency procedures including evacuation protocols and first aid response
- Perform other duties as assigned by the Front Office Manager or hotel leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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