Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $65,000.00
Work Schedule
Weekend Shifts
Benefits
401(k) matching
Dental Insurance
Employee assistance program
employee discount
Food provided
Free parking
Health Insurance
Life insurance
Paid jury duty
Paid Time Off
Parental leave
Professional development assistance
Retirement Plan
Tuition Reimbursement
Vision Insurance
Job Description
Hilton Orange County Costa Mesa is a prestigious hotel located in one of Southern California's most vibrant regions. This full-service hotel features 486 guest rooms and 12 luxurious suites, as well as extensive meeting spaces, making it a popular destination for both business and leisure travelers. Known for its commitment to delivering world-class hospitality, Hilton Orange County Costa Mesa strives to provide an exceptional guest experience, starting with outstanding service at the front desk. The hotel operates as part of the renowned Hilton brand, which is trusted globally for quality, comfort, and superior guest care. This particular location is independently... Show More
Job Requirements
- 2+ years of front office or guest services experience
- 1+ year supervisory experience
- Strong customer service skills
- Effective problem-solving skills
- Ability to work under pressure
- Excellent communication skills
- Flexibility to work varied shifts including evenings, weekends, and holidays
Job Qualifications
- 2+ years of front office or guest services experience
- At least 1 year in a supervisory role
- Strong customer service and problem-solving skills
- Ability to make sound decisions under pressure
- Clear communication skills
- Flexibility to work evenings, weekends, and holidays
Job Duties
- Supervise and coach front desk associates, guest services, and PBX operators
- Ensure smooth check-ins, check-outs, and problem resolution
- Coordinate with other departments to maximize occupancy, revenue, and guest satisfaction
- Assist with scheduling, training, and performance feedback
- Help implement initiatives to improve efficiency and elevate the guest experience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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