Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
performance bonuses
Job Description
This job opportunity is presented by a hotel that is part of a well-established franchise network but independently owned and operated by a franchisee. Hotels of this nature typically offer a full-service experience to guests, featuring a broad range of facilities and amenities that cater to both leisure and business travelers. As a franchise-operated hotel, this establishment is committed to upholding the standards and brand reputation associated with the parent company while providing a unique local guest experience. The hotel’s operations are managed independently by the franchisee, including all employment practices such as recruiting, hiring, salary, and benefits. This means... Show More
Job Requirements
- Bachelor's degree in hotel management, business administration or related field preferred
- One or more years front office/guest services experience including supervisory experience
- Fluency in English
- Ability to work nights, weekends and/or holidays
- Strong communication skills
- Mathematical skills including basic math and budgeting
- Problem-solving and organizational abilities
Job Qualifications
- Bachelor's degree in Hotel Management, Business Administration, or related field preferred
- One or more years of front office/guest services experience including supervisory experience
- Fluency in English
- Additional languages preferred
- Strong communication skills
- Ability to read, write and interpret management reports
- Mathematical skills including budgeting and profit/loss concepts
- Problem-solving, reasoning, motivating, organizational and training abilities
Job Duties
- Manage all aspects of front desk operations for assigned shift
- Schedule employees to ensure proper coverage
- Monitor performance and recommend/initiate corrective and/or disciplinary action in accordance with company policies
- Ensure all staff are properly trained and equipped
- Ensure guests receive prompt, professional attention and respond to guest complaints
- Implement service recovery gestures to ensure total guest satisfaction
- Communicate and assist in achieving guest satisfaction, revenue and profit goals
- Manage labor costs and expenses within budget
- Assist in managing hotel revenue generation through full utilization of company systems
- Ensure security procedures are followed for financial transactions and guest security
- Conduct routine inspections of front office and public areas
- Train staff on PBX procedures for emergency situations
- Promote teamwork and quality service through daily communication with other departments
- Serve as manager on duty as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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