Assistant Front Office Manager-Embassy Suites Philadelphia Airport
Job Overview
Work Schedule
Flexible
Job Description
This vacancy is for the position of Front Office Manager in a reputable hotel, renowned for its commitment to exceptional guest services and operational excellence. The hotel prides itself on creating memorable experiences for every guest by maintaining high standards of hospitality and service. As a vibrant establishment in the hospitality sector, the hotel offers a dynamic work environment where professionalism and customer satisfaction are paramount. The role is a full-time employment opportunity with a focus on leadership, customer service, and operational management. While the salary details are not explicitly stated, the position likely offers a competitive remuneration package commensurate... Show More
Job Requirements
- High work ethic self-initiative independent judgment
- Proven customer service and problem solving experience
- Regular attendance according to established guidelines
- May be required to work varying schedules to reflect the business needs of the property
- Focus and maintain attention to tasks and complete work assignments on time despite frequent interruptions
Job Qualifications
- Proven customer service and problem solving experience
- High work ethic self-initiative independent judgment
Job Duties
- Anticipate guest needs respond promptly and acknowledge all guests maintaining positive guest relations at all times
- Greet and communicate cordially with guests promptly and professionally checking them in and out of the hotel
- Ensure proper staffing levels of front office associates including interviewing hiring supervising training and scheduling front desk agents front office supervisors guest service aides bell staff concierge staff and PBX operators
- Have complete understanding of front office staffs job descriptions and duties and be able to perform duties at any given time
- Resolve guest complaints ensuring guest satisfaction in each interaction
- Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome
- Accurately manage and operate the MICROS system at the front office including all daily transactions and those which are not performed often
- Communicate with Housekeeping and Engineering Departments regarding guest rooms requests and maintenance requests needs
- Assist the General Manager by handling special requests group blocking and unusual circumstances
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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