Assistant Front Office Manager - Embassy Suites by Hilton Las Vegas
Job Overview
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Job Description
We are a distinguished hospitality establishment dedicated to providing exceptional guest experiences through attentive service and professional management. As a renowned hotel, we pride ourselves on maintaining a welcoming atmosphere, ensuring our guests feel valued and comfortable from the moment they arrive until their departure. Our commitment to excellence is reflected in our carefully trained staff, efficient operations, and guest-centric approach, which collectively contribute to an outstanding reputation in the hospitality industry.
The role we are offering is that of a Front Office Manager, a pivotal position within our hotel operations. This full-time role demands leadership and a commitment... Show More
The role we are offering is that of a Front Office Manager, a pivotal position within our hotel operations. This full-time role demands leadership and a commitment... Show More
Job Requirements
- High work ethic
- Self-initiative
- Independent judgment
- Proven customer service and problem solving experience
- Regular attendance according to established guidelines
- May be required to work varying schedules to reflect the business needs of the property
- Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
Job Qualifications
- Proven customer service and problem solving experience
- High work ethic
- Self-initiative
- Independent judgment
- Ability to focus and maintain attention to tasks
- Ability to complete work assignments on time despite frequent interruptions
Job Duties
- Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators
- Have complete understanding of Front Office staff's job descriptions and duties and be able to perform duties at any given time
- Resolve guest complaints, ensuring guest satisfaction in each interaction
- Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often
- Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs
- Assist the General Manager by handling special requests, group blocking and unusual circumstances
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter