Assistant Front Office Manager - Embassy Suites by Hilton Las Vegas
Job Overview
Compensation
Type:
Salary
Rate:
Range $42,100.00 - $59,500.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
The hiring company is a prestigious hotel known for its commitment to providing exceptional guest services and maintaining a welcoming environment. This establishment prides itself on delivering top-notch hospitality experiences, ensuring that every guest feels valued and attended to from the moment they arrive until their departure. As a recognized leader in the hospitality industry, the hotel fosters a culture of professionalism, teamwork, and continuous improvement, which is reflected in the quality of service provided to its clientele.
This particular role is centered around managing the front office operations, a critical function that directly influences guest satisfaction and overall hotel... Show More
This particular role is centered around managing the front office operations, a critical function that directly influences guest satisfaction and overall hotel... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or front office management
- Regular attendance according to established guidelines
- Ability to maintain focus and complete work assignments on time despite frequent interruptions
- Willingness to work varying schedules including weekends and holidays
Job Qualifications
- High work ethic
- Self-initiative and independent judgment
- Proven customer service and problem solving experience
- Ability to work varying schedules to reflect the business needs of the property
- Strong communication and interpersonal skills
- Leadership and supervisory experience
- Proficiency with MICROS system or similar front office management systems
Job Duties
- Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators
- Have complete understanding of Front Office staff's job descriptions and duties and be able to perform duties at any given time
- Resolve guest complaints, ensuring guest satisfaction in each interaction
- Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often
- Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs
- Assist the General Manager by handling special requests, group blocking and unusual circumstances
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter