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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $33.00 - $36.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
employee recognition programs
Job Description
The CIVILIAN Hotel is a distinguished hospitality establishment committed to delivering exceptional guest experiences through outstanding service and meticulous management of its operations. Located in a vibrant community rich in cultural and social activities, the hotel prides itself on its dedication to quality and guest satisfaction. As an equal opportunity employer, the CIVILIAN Hotel fosters an inclusive workplace environment where diversity and individual contributions are valued and celebrated. The hotel endeavors to maintain its reputation as a preferred destination for travelers by continually enhancing its front office operations and customer service protocols to meet evolving guest expectations.
Joining the C... Show More
Joining the C... Show More
Job Requirements
- Enthusiastic, highly motivated and guest driven
- Excellent interpersonal and communication experience, both verbal & written
- Flexible and able to work various shifts
- Ability to work in high pressure situations
- Hospitality diploma or degree or equivalent experience
- Two years management experience
- Must be able to stand for long periods of time
Job Qualifications
- Hospitality diploma or degree
- Two years management experience
- Experience with hotel management systems is an asset
- Excellent interpersonal and communication skills
- Ability to work under pressure
- Enthusiastic and punctual
- Dedication to guest service
- Knowledge of hospitality and customer service principles
Job Duties
- Prepare scheduling for Front Office Department under supervision of Front Office Manager
- Prepare payroll for Front Office Department under supervision of Front Office Manager
- Ensure work is completed to include shift closings, room deposits, refunds and rebates, all necessary paperwork is completed
- Supervise the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit margins
- Managing same day rooms inventory and Yield Management
- Responding immediately to all emergency situations, complete necessary incident reports, follow up with guests and staff
- Exchanges currency
- Accepts advance deposits for guests checking in and posts the advance to guests' accounts
- Making change and balancing their bank
- Knowledge of local area (restaurants, stores, venues, etc.)
- Organize amenities for VIPs
- Pre-arrival outreach to repeat guests and VIPs
- Additional duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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