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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $46,400.00 - $65,500.00
Work Schedule
Flexible
Benefits
free meal during shift
room discounts
Dining and recreation discounts
Free parking or transit passes
Early wage access
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Employee assistance program
401(k) with employer match
Hilton training and growth opportunities
Job Description
Hilton Madison Monona Terrace is part of Marcus Hotels & Resorts, a division of The Marcus Corporation known for its 60-year legacy of operational excellence and dedicated service in the hospitality industry. Marcus Hotels & Resorts operates a portfolio of 15 hotels and resorts across the United States, each recognized for its unique character and style. Hilton Madison Monona Terrace, located in Madison, WI, blends modern amenities with a commitment to creating extraordinary guest experiences focused on comfort, quality, and personalized service. As a leading hotel in the region, Hilton Madison Monona Terrace prides itself on fostering a welcoming and... Show More
Job Requirements
- 1-3 years of supervisory or management experience in front office or customer service
- strong knowledge of front office systems
- excellent English communication skills
- ability to multi-task and manage priorities
- leadership and team coaching skills
- calm and professional demeanor
- CPR and First Aid certification preferred
- college education preferred
Job Qualifications
- 1-3 years of supervisory or management experience in a front office or customer service role
- strong working knowledge of front office systems for registration, reservations, and reporting
- excellent verbal and written communication skills in English
- solid organizational skills with the ability to multi-task and manage priorities in a fast-paced setting
- ability to analyze and interpret data and make informed decisions
- leadership skills to coach, mentor, and motivate a diverse team
- calm, tactful, and professional demeanor when resolving guest issues
- CPR and First Aid certification preferred
- college education preferred
Job Duties
- Delivering exceptional guest service and handling escalated guest concerns or special requests promptly and professionally
- supervising daily front desk operations including check-ins, check-outs, reservations, and room assignments
- ensuring staff adherence to brand standards, operating procedures, and service expectations
- assisting with recruiting, training, scheduling, and mentoring front office team members
- providing feedback, coaching, and ongoing support to elevate team performance and morale
- leading pre-shift and monthly meetings to keep the team informed and aligned
- collaborating with housekeeping, engineering, and other departments to ensure room readiness and exceptional guest experiences
- communicating important guest preferences and service updates to relevant teams
- participating in hotel safety protocols, emergency response, and loss prevention programs
- recommending improvements in procedures to enhance guest and associate satisfaction
- supporting hotel operations as needed with flexibility and professionalism
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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