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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $65,000.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Career development opportunities
Sustainable workplace practices
safety training
Job Description
HHM Hotels is a distinguished hospitality management company dedicated to delivering exceptional guest experiences and maintaining high standards of service across its properties. With a commitment to sustainability, innovation, and excellence, HHM Hotels operates with core values including People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. The company prioritizes creating an engaging and supportive work environment that encourages professional growth and career advancement. Known for its EarthView sustainability program, HHM Hotels integrates eco-friendly practices into daily operations, reflecting its responsibility towards environmental stewardship and community well-being.
The role of Assistant Front Office M... Show More
The role of Assistant Front Office M... Show More
Job Requirements
- Associate or Bachelor’s degree preferred
- 1 to 3 years hospitality related experience including front desk operations experience
Job Qualifications
- Associate or Bachelor’s degree preferred
- 1 to 3 years hospitality related experience including front desk operations experience
Job Duties
- Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures
- Assist in development implementation and monitoring of daily weekly monthly and annual department-wide budgets and forecasts
- Review submit for approval and order capital budget items as required
- Review correspondence from guests and incident logs direct staff according to information obtained
- Ensure front office supplies and merchandise for the gift shop and or market are fully stocked and inventory is maintained
- Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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