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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,000.00 - $75,000.00
Work Schedule
Flexible
Night Shifts
Benefits
Learning and development
MOstay
Health and colleague wellness
retirement plans
Competitive salary and benefits package
Complimentary dry-cleaning services
meals served while on duty
discounted colleague parking available
Job Description
Mandarin Oriental, Boston is a prestigious luxury hotel located in the vibrant Back Bay neighborhood, offering stunning views of Boylston Street. Known for blending classic Bostonian residential elegance with subtle Oriental heritage, the hotel features 138 spacious guest rooms and 12 suites. It is part of the acclaimed Mandarin Oriental Hotel Group, an internationally recognized operator of some of the world’s most luxurious hotels, resorts, and residences. With a strong focus on legendary service inspired by Asian heritage, Mandarin Oriental properties are renowned for delivering unique and personalized luxury experiences to their guests. Mandarin Oriental, Boston is also home to... Show More
Job Requirements
- Minimum of 2 years of experience in a similar role
- Strong time management and prioritization skills with the ability to multitask
- Effective management, leadership, organizational, and communication skills
- Reading, writing, and oral proficiency in the English language
- Ability to stand or walk for prolonged periods of the shift
- Ability to work a flexible schedule, which will include overnight shifts
Job Qualifications
- Minimum of 2 years of experience in a similar role
- Strong time management and prioritization skills with the ability to multitask
- Effective management, leadership, organizational, and communication skills
- Reading, writing, and oral proficiency in the English language
Job Duties
- Operate the Front Office properly, efficiently and with profitability, which includes supervising Guest Service Agents and managing their development and performance
- Ensure an exceptional level of service for all guests, including a warm and genuine arrival and departure experience
- Facilitate accurate communication of information and guest requests to all relevant departments
- Personally welcome guests in VIP categories as well as repeat guests
- recognize and anticipate their unique needs
- Ensure that Legendary Quality Standards and policies and procedures are properly understood and followed through
- Ensure that FLHSS standards are adhered to at all times
- Perform aspects of human resources and training functions, including counseling, coaching, training, disciplinary actions, etc., for Guest Service Agents
- Coordinate teamwork with other departments
- Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
- Ensure that guest history records are accurately maintained and all repeat guest preferences are met
- Cover overnight shifts in absence of the Night Manager
- Perform any other duties as required by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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